Partial Print on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer

If only part of the label prints or the print cuts off when printing labels on the PB‑SP100 printer, check that the printer cover is fully closed. If the problem persists, calibrate the printer.

Solution 1: Close the cover

1. Press down firmly on each corner of the cover until a click is heard to ensure that the cover is closed tightly. If the issue is not resolved, try solution 2.

Solution 2: Calibrate the printer

Note: These instructions apply to Windows desktop users only. If the printer is being used with a postage meter, it needs to be installed on a computer to attempt the fix below.

1. Select the Windows Start button, and then Settings.
2. Select Devices and then Printers and Scanners.
3. Select the printer, Pitney Bowes PB-SP100 and Manage.
4. Select Printer Properties.
5. Select the Tools tab.
6. Under Printer, select Action, and select Run Calibration. The printer will feed out some labels as it calibrates the label roll. Once this is complete, try printing your label again.

Solution 3: Verify settings and reinstalling the print driver.

Verify settings:

1. Open Bluetooth & Devices and select your printer.
2. Select Printer Properties.
3. Select the Advanced tab.
4. Select Printing Defaults.
5. Open the Page Setup tab.
6. Under Stock, check that the size is set to USER (4.00 in x 6.00 in).
7. In the Media Settings section, confirm the correct option is selected:
   • Continuous for continuous label rolls
   • Non-continuous for gap/notched label roll

Note: The available media options may vary depending on the type of label roll installed in the printer.

The printer driver's default settings should normally be configured correctly during installation.

If updating the settings above does not resolve the issue:

Reinstall the printer driver:

1. Uninstall the printer driver.
2. Reinstall the printer driver.
3. Verify the settings again after the installation is complete.