Resolving Error Meter Disabled on SendPro Mailstation

Issue

An error ‘Meter is disabled’ is displayed on-screen.

Cause

An email address has been input that may be associated with a possibly, previously cancelled subscription to PitneyShip Pro.

Resolution

Resolution 1

1. Contact the person within your organisation who placed the order for the machine and verify the correct email address supplied, This will be on the order documentation.
2. Reboot the machine, use the verified email address (and the associated password) when prompted on the machine.

Resolution 2

Raise a case through Your Account indicating you are seeing ‘Meter is Disabled’ message when trying to set up your SendPro Mailstation.