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Checking if your system is compatible with DeviceHub in PitneyShip Pro and PitneyShip Enterprise

You can use the DeviceHub compatibility checker tool to check your computer’s network configuration to find out if it will work with DeviceHub. It is recommended to do this check before you try to install DeviceHub.

Products affected: PitneyShip® Pro and PitneyShip® Enterprise

You can use the DeviceHub compatibility checker tool to check your computer’s network configuration to find out if it will work with DeviceHub. It is recommended to do this check before you try to install DeviceHub.

Important: If DeviceHub is already installed and running on the computer, the check will fail. Only use this tool if DeviceHub has not yet been installed.

Only users with an Admin role can perform this procedure.

Windows

  1. In PitneyShip Pro and PitneyTrack Inbound, go to Settings > My Devices and select Download DeviceHub Compatibility Checker.
  2. In your Downloads folder, right-click on the downloaded file and extract the files to any location you wish.
  3. In the location where you extracted the files, double-click on the file DH_CheckUtility.exe.
  4. If your network requires a proxy server, set it up before running the checker:
    1. Click the Set Up Proxy Sever button.
    2. In the HTTP/HTTPS field, enter your proxy server information and click OK.
  5. Click Check Compatibility.
  6. If the check is not successful, proceed to the Troubleshooting section below.
  7. If the check is successful, select Download DeviceHub. Once the download is complete, the Downloads folder will open.
  8. In your Downloads folder, double-click on the DeviceHubv#.##.##.#.exe file to launch the installer.

Mac

For Mac, the compatibility check is performed as part of the DeviceHub installation, but you can run it manually if needed.

  1. Open DeviceHub.
  2. Go to the Settings tab.
  3. Click Run DeviceHub Network Diagnostics.
  4. If the check is successful, click Done.
  5. If the check is not successful, proceed to the next section for troubleshooting.

Troubleshooting

If you see the message "Some required ports are unavailable" or "Some checks could not be completed", it means that your system is not compatible with DeviceHub because either a port or one or more URLs that DeviceHub needs access to are being blocked. You will need to contact your IT department to make sure that all of the ports and URLs listed in the DeviceHub Networking Requirements and Technical Specifications are available.

If you see the message that Port 443 is already in use by another process, it may mean that DeviceHub is already installed and running on your computer. You can check by going to Start > All Programs and looking for DeviceHub. The compatibility checker tool should only be used if DeviceHub has not yet been installed.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

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UPDATED: 09 October 2026