"Action Needed: Your SSO Connection Will Expire Soon" email from Pitney Bowes

If you received an email from Pitney Bowes with the subject "Action Needed: Your SSO Connection Will Expire Soon", the security certificate used for your Single Sign-On (SSO) connection is set to expire. Action is needed to update it.

Products affected: SendPro® Online powered by PitneyShip® Pro, PitneyShip® Enterprise, PitneyTrack® Asset, PitneyTrack® Inbound, PitneyTrack® Enterprise, Smart Access Management®, PitneyLockers

Issue

You received an email from Pitney Bowes with the subject "Action Needed: Your SSO Connection Will Expire Soon".

Cause

The security certificate used for your Single Sign-On (SSO) connection is set to expire.

Resolution

Create a support case and upload your updated metadata to your case with the renewed SSO certificate. Please complete this at least 7 days prior to the expiration date shown in the email to ensure a smooth transition.

Create a case

Related topics

Configuring your Identity Provider (IdP) for use with the Pitney Bowes Shipping 360 platform Single Sign-On (SSO)

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: 28 January 2026