Downloading your data in PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise or PitneyLockers

If needed, you can download your data from the system in CSV format. The data may include the associated media files.

• Sending: Proof of delivery PDFs and signature images associated with the downloaded records
• Inbound Receiving: Photos and signatures associated with the downloaded records
• Lockers: Locker activity and locker complaints

1. Select Settings > Data Management.
2. If this is the first time you're downloading data, select Download Application Data.
3. If this is not the first time you're downloading data, select Export Application Data.
4. Select the Data Type you wish to download.
5. If you want to download the images and signatures along with the data, select Media Files or Include Media Files (images & signature).
6. Select the calendar icons to choose the date range you wish to download.
7. For Inbound Receiving (PitneyTrack products), after selecting the dates, use the Filter By menu to limit the download to only a specific recipient, personnel ID, or tracking number if needed.
8. Select Export.
9. Once the status changes to Completed, select the Download icon to download the file, then select Download to confirm. You may need to refresh the page to see the status change.
   

If you want to be notified when your data files are ready to be downloaded:

1. Select the Notification Preferences tab.
2. Enter the email addresses you want to be notified (up to 10), pressing Enter or typing a comma after each one.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.