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Locating a missing payment

Sign in to Your Account to confirm a payment has been allocated.
  1. Review your bank activity and verify the date the payment was taken from your account.
    • Important: A bank transfer can take 3-5 working days to allocate to your account. It is not considered missing until after this time frame has passed.
  2. If your payment has been taken outside of the allocation time frame, identify the Pitney Bowes account type to which the payment was made.  
  3. Sign in to the Pitney Bowes Your Account portal .
  4. From the Your Financials section select the Invoices button for the account type identified in Step 2.
  5. Confirm if the payment has been applied to the account.
  6. If you are unable to confirm the payment was posted or it needs to be reallocated, you will need to create a case online.

To help us resolve your query more efficiently, please include the following details in the case. 

  • The date the payment was made.
  • The value of the payment.
  • The bank details the payment was made to.
  • Proof of payment (Remittance/ Bank Statement).
Once the request is successfully submitted, we will send an email confirmation which will include your case number and the estimated response time. 

UPDATED: 22 March 2024