If you are concerned a payment did not post to one of your Pitney Bowes accounts, we have some suggestions below to assist in locating.
Review payment time frame: A bank transfer payment can take between 3-5 working days to post to your account. It is not considered missing until after this time frame has passed.
Review your Pitney Bowes (PB) accounts: By checking your other Pitney Bowes accounts, you will be able to see if the payment has posted against the wrong account. If this has happened please contact us or chat with us.
Incorrect Pitney Bowes Account: If you have made payment to the incorrect Pitney Bowes account in error, this may cause delay of up to 3 additional working days to allocate correctly.
Always check when making a payment you use the correct Pitney Bowes account details for your invoices.
Review bank activity: Please check your bank statement as this will show if the funds have been withdrawn from your bank account. If you can see the funds have not been withdrawn, your payment may have been lost or delayed.
Payments without a valid Client reference (such as invoice or account number) cannot be applied.
Payments can be delayed when the incorrect mailing address for your account type is used, please ensure you use the correct address for the correct account and payment type.
Still unable to locate your payment: If after checking all the suggestions above, and you are still unable to locate your payment, you can contact us or chat with us.
You will need to providing the following information:
- The date the payment was made
- The value of the payment
- The details of where the payment was made to
- The client reference including in the payment
- Proof of payment (Remittance/ Bank Statement)
UPDATED: 01 November 2019