VERIFIED SOLUTIONi

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What is ValueMAX®

ValueMAX® is our product replacement program for your leased equipment and a waiver by us of your obligation to insure. Under the program we assume the risk of loss or damage to the equipment. It gives peace of mind should your equipment be stolen, damaged, or destroyed, that we will repair or replace at no additional cost, quickly and hassle free, except ValueMax does not apply if the loss or damage is as a result of normal wear and tear, negligence or misconduct.

 

Note: The quarterly ValueMAX fee will commence billing on the second invoice of each new lease.

 

What are the benefits of ValueMAX?

  • We aim to replace your equipment within 10 working days.
  • Subject to exceptions* , Valuemax covers loss or damage to the equipment and provides all-round cover from damage or loss by fire, flood or theft.
  • There is no minimum-loss size and no excess regardless of the repairs or replacements necessary

 

* This does not apply if the loss or damage is as a result of normal wear and tear, negligence or misconduct.

 

How do I join?

You don’t need to do anything. To take advantage of the many benefits of ValueMAX, the fee will automatically be included within your future lease payments, starting on your second invoice. Your continued payments to us will confirm your ongoing participation in this valuable program.

 

How do I make a claim on the ValueMax program?

Simply by creating a case within your online account, or if you are not registered you can contact us using the support contact information provided. Then subject to your claim being valid, we will ensure your equipment is repaired or replaced quickly and hassle free.

 

How to opt out of ValueMax?

You are under no obligation to accept ValueMAX provided you provide us with evidence of a comprehensive insurance policy under which the equipment is covered to its full replacement value, within 30 days of signing your lease. Go to your online account, to create a case to submit your evidence of insurance.



 

 

Note: If you do not provide us with evidence of insurance you will be enrolled in ValueMAX automatically and receive the fee on your second invoice.

 

UPDATED: 15 January 2020