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Understanding ValueMAX charges

What is ValueMAX®

ValueMAX is a repair/replacement service for leased equipment. Although it is not insurance, ValueMAX, which is provided by Pitney Bowes or an affiliate, enables you to have stolen, damaged, or destroyed equipment repaired or replaced at no additional cost.  The only cost for this service is a flat, low monthly fee – usually much less than insurance deductible. This benefit is not applicable if any damage is caused to the equipment through your gross negligence, willful misconduct, normal wear and tear, or if you are in default under the lease.

Please be aware that the ValueMAX fee will be billed on the second invoice of each new lease, unless we receive evidence of insurance. Please complete the online evidence of insurance form

NOTE: Government accounts are not eligible for ValueMAX.

Frequently asked questions and answers about ValueMAX:

 

What are the benefits of ValueMAX?

Equipment repair/replacement – Equipment under this plan are eligible for repairs or replacement in the event of theft, damage, or destruction.

No exclusions – There are no exclusions outside of gross negligence, willful misconduct, normal wear and tear and default. Normal wear and tear is covered by the Service Level Agreement (SLA), with exceptions noted in your SLA.

No deductibles – No unexpected out-of-pocket costs in case of a loss event. Many insurance policies may have high deductibles in order to keep premium costs down, and in many cases may have exclusions (i.e., flood or water damage, power surge, earthquake, accidents).

Fast equipment replacement – The ValueMAX department works directly with you on the replacement process. Equipment is usually repaired or replaced with like-for-like equipment in less than 20 business days.

Peace of mind protection/hassle-free process with no forms to fill out, and no need to wait for an insurance adjustor.

How does the ValueMAX program work?

With the ValueMAX program, you receive complete, no-hassle replacement at no additional cost. This includes delivery and installation of the replacement equipment. There is no depreciation allowance, or a deductible under this program.

What is the difference between ValueMAX and my own insurance?

ValueMAX is not insurance. ValueMAX is the equipment repair/replacement program provided by Pitney Bowes or an affiliate in the event of theft, damage, or destruction to leased equipment provided by Pitney Bowes. ValueMAX does not have any deductibles or exclusions, other than normal wear and tear, gross negligence or willful misconduct on the part of the lessee or default under the lease. Many insurance policies may have high deductibles in order to keep premium costs down, and in many cases, may have exclusions (i.e., flood or water damage, power surge, earthquake, accidents). In many cases, you may end up having to pay out of pocket for repair or replacement if you are not participating in ValueMAX.

What is the difference between a Maintenance/Service Agreement and ValueMAX?

A Maintenance/Service Agreement means that if your equipment breaks down, Pitney Bowes will repair or replace it at no additional cost (subject to conditions). ValueMAX means that if your leased equipment is lost, stolen, damaged or destroyed, Pitney Bowes will repair or replace it at no additional cost (subject to conditions).

When does ValueMAX program begin?

The ValueMAX program takes effect from the date the first ValueMAX payment is received.

Please be aware that the ValueMAX fee will be billed on the second invoice of each new lease, unless we receive evidence of insurance. Please complete the online evidence of insurance form

How do I make a ValueMAX claim?

In the event of an equipment loss, select the Sign In to start a claim button to initiate the repair or replacement process by creating a case.  Equipment is usually repaired or replaced with like-for-like equipment in less than 20 business days.

open tab Sign In to Start a Claim

And select Account Support/ValueMAX

You may also contact customer support Monday – Friday, 9am – 5pm GMT by selecting the Live Chat link located at the bottom of this page, then selecting Account/Billing to initiate the repair or replacement process.

Can I opt out of the ValueMAX program at any time?

Yes, you have the right to opt out of the ValueMAX program at any time by providing us with proof of insurance coverage. Your lease contract requires you to keep the equipment insured against loss for its full replacement value under a comprehensive policy of insurance or other arrangement with  an insurer of your choice, provided that it is reasonably satisfactory to us.  If you want to opt out of the ValueMAX program, you will need to provide us with proof of coverage under a comprehensive insurance policy for full replacement value.

Please be aware that the ValueMAX fee will be billed on the second invoice of each new lease, unless we receive evidence of insurance. Please complete the online evidence of insurance form

Can I get a credit/refund for ValueMAX payments made after I opted out of the program?

Once insurance information is provided, the lessee is removed from ValueMAX program on a go-forward basis. Previously paid ValueMAX fees will not be credited.  Any unpaid ValueMAX balance will automatically be removed from the total once insurance information is entered (after billing cycle cut off).

 

UPDATED: 29 October, 2019