Global eCommerce Cross-Border Shipping Support

Get detailed tracking events and carrier information for your package(s):

Track a Package

Find answers and assistance for Pitney Bowes Global Shipping Programs (GSP) using the following contact information:

Amazon deliveries

• Navigate to: www.amazon.co.uk
• Login to your Amazon account
• Select “All” far left:
• Under “Help & Settings” – Select Customer Service
• I Need More Help
• Chat Window Will Open For Support

eBay inquiries

• Navigate to eBay.co.uk
• Login to your eBay account
• Select ‘Help and Contact’ at the bottom of the page
• Select ‘Sign in’
• Select ‘Contact us’ at the bottom the page
• Choose the relevant option for your enquiry

PayPal inquiries

• Navigate to www.paypal.co.uk
• Login to your PayPal account
• Select ‘Contact us’ at the bottom of the page
• At the bottom of the page select either:
  • Message us
  • Ask the community
  • Resolution center
  • Call us

If you have any questions or queries linked to orders placed via the Cross-Border Shipping Program (Borderfree) or any other services offered by other retailers, please contact the retailer directly by following the steps above.

UPDATED: 23 March, 2022