Adding Postage to your Franking Meter

In order to add postage to your meter, you must have funds available in your Postage By Phone® account, or be using Purchase Power®.

    1. Make sure you meter is connected to Pitney Bowes. For help see: Connection Overview.
    2. In order to add postage to your meter, you must have funds available in your Postage By Phone® account, or be using Purchase Power® or PrePay

Follow these steps:

1. Sign In to Your Account online portal.
2. Scroll down to Your Products and locate the meter that needs to be refilled.  
3. Select the Add Postage button or click the row to open the product window. Note: If your meter has never connected to the internet, this button will not appear. 

1. In this window, at top left is your current Meter Balance. Note: this is as of last time the meter connected to the internet.
2. Select the Add Postage to Meter button at top left 
3. An area appears to enter the amount of postage you wish to add. You must enter full pound (£) amount.
4. In order to add postage to your meter, you must have funds available in your Postage By Phone® account, or be using Purchase Power® or PrePay.
5. Select the white Add to Meter button, review the amount, then start the meter refill of postage by selecting Confirm Refill. This may take a few minutes; a loading arrow appears during this process and a confirmation will display once the postage has been successfully added. IMPORTANT NOTE:  Closing the window does not stop the transaction, please wait for the confirmation message before closing.

• On your meter: Press the Funds key to see your available balance,
  
  
• Online: View available postage balances for your Credit Lines (Purchase Power) or available funds in your PrePay accounts.