HP / Samsung Printer Support only
If your HP or Samsung equipment appears to have an issue and you require support, please complete this online form and request additional help from our dedicated HP / Samsung support team.
Inserters, Folders and other non-meter products
If your equipment appears to have an issue and you require support, create a case via your online account. Once actioned, your request will be sent directly to one of our Field based Engineers who will aim to contact you within 2-4 hours. If the Engineer is unable to fix the issue over the phone, a site visit will be scheduled.
Important: There may be a charge if your equipment or the fault is not covered by a Service Agreement. Your Engineer will advise before attending if applicable.
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