How one law firm is transforming facilities operations with data
In the world of modern facilities management, efficiency is no longer measured only by how smoothly a building operates. Increasingly, it’s driven by data, visibility, and the ability to support a highly distributed workforce. Few people understand this better than Ricky Samuels, Facility Manager at Mound Cotton Wollan & Greengrass LLP, who oversees complex shipping and operational workflows essential to keeping his organization connected.
We sat down with Ricky to talk about the evolving role of data, the importance of shipping in today’s hybrid-work environment, and how Pitney Bowes technology helps his team deliver with speed and accuracy.
Data as a foundation for better operations
For Ricky, having the right data isn’t just useful, it’s a critical part of how his team keeps the business running smoothly.
“One of our major challenges is getting accurate data, especially for chargebacks with our clients. If you don’t capture it exactly, you can’t roll it into your billing software.”
Historically, his team worked with basic tools that made it difficult to track shipping activity or revisit historical information. When the firm adopted the Pitney Bowes Shipping 360® platform, the impact was immediate
“The history the software keeps has been revolutionary. Before, we had something like an ‘Access’ program to capture information. Now we can go back over time, run reports, and really understand what’s happening in our operation.”
Going forward, Ricky mentioned he wants to dive even deeper into the data he has access to. The data not only supports internal billing but also helps his team analyze daily workflows, identify repetitive tasks, and refine efficiency.
Shipping as the lifeline of a modern legal operation
As more employees work remotely, the demands on facility teams have changed. For Ricky’s operation, shipping is not a back-office function, it’s mission-critical.
“Shipping is our lifeline. Our clients and internal teams rely on us, especially those working remotely. They expect shipments next day, or yesterday.”
From priority mail to essential office supplies for remote staff, his team handles a wide spectrum of shipping needs. Accuracy, speed, and reliability define the service his department provides.
“Even something as simple as sending pens and paper to someone working from home matters. Shipping is what connects us.”
The value of technology in a complex shipping environment
Ricky emphasized how Pitney Bowes tools streamline workflows and reduce manual effort. Being able to export accurate records into their billing software, eVA, their internal system, is particularly important.
“We can export data as a CSV file and upload it into our billing software. It captures everything we need for billing and lets us evaluate our daily operation.”
The ability for users to reference historical shipping data directly within the system is another benefit that saves time and prevents errors for Mound Cotton Wallen & Greengrass.
Innovation that inspires, even beyond immediate needs
While some new technologies may be designed for larger operations, Ricky sees the potential they hold for the legal field and other industries.
“There are [Pitney Bowes] solutions that may be too large for our operation, but I see the benefit, especially for colleges and organizations with higher-volume needs. The innovation is impressive.”
Why Ricky recommends Pitney Bowes
When asked what he would say to other facilities or operations teams evaluating their shipping processes, Ricky recommended thinking carefully about software.
“The software has been very beneficial. The data, the reporting, the history, it really helps you understand your operation and support your clients. It’s been revolutionary for us.”
A continued partnership built on improvement
Ricky’s insights underscore a truth we hear often from the organizations we serve: data-driven visibility transforms operations. Whether it's supporting a remote workforce, maintaining accurate billing, or ensuring priority shipments move quickly and correctly, Pitney Bowes platforms help businesses operate with confidence.
We’re proud to support leaders like Ricky who keep their organizations connected, productive, and always moving forward.