Delivering Operational Savings Through Smarter Technology

Rising shipping costs, unpredictable carrier rate hikes, and growing regulatory demands have made operational efficiency a top priority across industries. Yet the path to sustainable savings often begins in an unexpected place, not with negotiating another discount, but with modernizing the systems that power everyday work.

At the recent Pitney Bowes User Conference, product leader Justin Laurenzi discussed how technology is changing what operational savings look like. He explained that disruptions have become a constant: multiple rate increases each year, shifting labor conditions, and increasingly complex international trade rules. “Our goal is to give you back time in your day so you can focus on what really matters,” he said.

As Justin highlighted, one global client faced this reality firsthand. With thousands of employees across hundreds of offices, and plans to expand into dozens of new countries, they needed a way to ship smarter at scale. Their challenge was familiar: too many manual processes, inconsistent carrier choices, and no clear visibility into costs. By centralizing operations and automating controls, they transformed a fragmented process into a connected, data-driven system. It’s a story representative of many organizations looking to modernize logistics, and one you can see echoed across other client success stories.

During the first ever Pitney Bowes User Conference, Justin Laurenzi, Director of Product Management at Pitney Bowes, spoke about how visibility and automation are helping clients turn efficiency goals into measurable results. He noted that disruptions are becoming more frequent and harder to manage manually. From carrier strikes to evolving trade regulations, businesses need systems that adapt quickly and centralize information. “Our goal is to give you back time in your day so you can focus on what really matters,” he said.

Delivering those results often starts with breaking down silos. When teams manage multiple carriers, divisions, or regions in separate portals, small gaps multiply. Automated tools and integrated analytics platforms close those gaps by consolidating shipping data, monitoring carrier performance, and surfacing exceptions before they become problems. The payoff goes beyond reduced costs, it gives leaders confidence in their data and helps them plan for what’s next.

Technology also creates a better foundation for governance and compliance. Features like single sign-on, role-based access, and denied-party screening protect against risk while maintaining speed. These tools ensure the right shipments go out, at the right time, under the right rules. The result is a process that scales without extra friction.

Pitney Bowes’ Shipping 360 platform is one example of how these ideas come together. By combining multi-carrier visibility with automation and data-driven insights, it helps organizations improve control, respond faster, and recover the hours lost to manual tasks. But the bigger story is universal: operational savings aren’t found in one decision, they’re built into every process that technology can make simpler and smarter.

For organizations looking to modernize, the path forward starts with clarity. Understand where time is being lost, connect the systems that don’t yet talk to each other, and use data to guide every operational choice. Savings will follow.