Tag: pickup-dropoff

Blog posts tagged with "pickup-dropoff"
Returnament: Home pickup and drop-off locations
When it comes to carrier drop-off locations, the post office wins solidly as “the best balance of friction” against its two biggest competitors.
5m read06/15/22BOXpoll
Third party returns pickup is an unproven rookie
Despite being pitched as an ultra-convenient returns option, consumers rank third-party delivery services solidly last out of different methods for initiating a pick-up.
7m read05/12/22BOXpoll
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
2m read04/12/22BOXpoll
Curb (or couch) your enthusiasm?
We ask consumers whether buy-online-pickup-somewhere is eating into the popularity of home delivery
2m read02/21/22BOXpoll
An evolving definition of returns convenience
Forged during the pandemic, consumers’ definition of ‘easy’ returns continues to shift
8m read01/21/22BOXpoll
The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.
5m read02/24/21BOXpoll
Here come the returns
This peak, home pickup is the #1 returns option for COVID-weary consumers, yet half don’t know which carriers offer it for free.
8m read01/15/21BOXpoll
Porch piracy is a problem. Or so I’ve heard.
7 in 10 say that it’s a problem that needs to be solved ASAP. 1 in 5 have actually experienced it.
3m read12/15/20BOXpoll
Sad returns: the challenge with in-person drop-off
Among pandemic-weary consumers, nearly half find the process annoying.
4m read11/15/20BOXpoll