Intelligent Mail Indicia & DM Infinity
Frequently Asked Questions

Intelligent Mailing Indicia (IMI) is the next generation of metered indicia technology, designed to ensure your metered mail meets current USPS® compliance guidelines. The upcoming USPS IMI technology requirements will impact your current DM Infinity meter.

Information Based Indicia (IBI) meter technology is now discontinued by the USPS.

What's happening:

  • As of 2024, the USPS® has discontinued IBI technology and per this mandate, non-compliant (IBI) devices must be withdrawn from service.
  • DM Infinity™ (as well as SendPro® P-Series and Connect+®) users have been granted a temporary extension past the 2024 withdrawal date.

What you need to do next:

  • You must migrate to a compliant solution as soon as possible to avoid disruption. We recommend making the transition by the end of 2025 in order to meet the USPS compliance deadline.
  • To speak with someone about your options, complete this form and we will reach out shortly.
What if your mailing needs may have changed?

You may consider one of our Relay® Inserter Systems. These modern devices make it simple to process mail quickly and reliably. With speeds of up to 5,400 cycles per hour, we have numerous options to meet your needs.

You may also be interested in the SendPro® MailCenter. Each model comes equipped with our easy-to-use 15” touchscreen display and can automatically feed, seal and print USPS postage at speeds up to 310 letters per minute - the fastest on the market.

When will USPS require non-IMI devices to be removed from the market?

  • DM Infinity: Your DM Infinity meter has been granted a temporary extension and will need to be withdrawn from service in order to meet the USPS compliance deadline. You will no longer be able to print postage after June 30, 2026. We recommend making the transition by the end of this year in order to meet the USPS compliance deadline to avoid service disruption.

  • SendPro P-Series / Connect+: These mailing systems have been granted a temporary extension past the 2024 withdrawal date. Migrate to a compliant solution by the end of your current lease or service agreement to avoid disruption. We recommend making the transition as soon as possible. Check out our new and improved, IMI-compliant SendPro MailCenter for the latest in sending technology.

What do I need to do to prepare for this change?

If you are currently paying for your Permit Mail through the USPS, you now have options to pay directly through Pitney Bowes.

You will benefit from the ability to manage multiple permits, multiple sites or multiple mailings through one account. You can even consolidate your permit postage onto the same account you use for your meter postage versus managing two separate accounts with Pitney Bowes and the USPS.

The good news is that you can begin this process right away. If you would like to add Permit Accounts through the USPS we can help.

If you are interested in learning more about these flexible payment methods that can meet your needs, please contact [email protected]

Questions about your replacement options?

Simply complete this form and someone will reach out to you shortly to discuss your IMI-compliant options.
Request to be contacted

Additional FAQs

I have old Infinity meters that we are currently not using with unused funds on them. How can we get our funds back?

Please ask your Pitney Bowes Account Manager to open a case. Or have the client open a case- better because the sellers come to me to have a case opened. 

A Pitney Bowes technician will visit your site to retire the meter from service and connect to the Pitney Bowes infrastructure to return unused funds to the original source of funding. The funds should be returned on the account within 24-48 hours.

If for some reason the meter is unable to connect to the Pitney Bowes infrastructure, the meter will go to the Pitney Bowes specialty returns area to have the funds withdrawn from the meter and refunded to the original source of funding. This is estimated to take between 6-8 weeks.

The DMM says that all Permit Mail must be separated by weight. How will this change our processes?

For First Class Presorted Letter mail, the 1 - 3.5 oz Permit Mail may all be combined for mailers utilizing seamless acceptance when the volume is being submitted under discounted presort weights.

Do I have to separate my flats by weight?

There are a few options for flats:

A) The mailpieces must be separated and identified by weight break.

B) Calculate the weight, apply the weight information to show through the window of the envelope or apply a keyline to the outer envelope and have your presort provider use that keyline in their processing.

C) Engage your presort provider about them utilizing weight on the way processing in their sortation process.

What is needed to change to a Permit Solution?

We will work with each client individually to ensure a seamless and successful transition.