Stuck on the message "Please wait" when printing in Trackable Labels on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

When tapping the Print button in Trackable Labels or Shipping Labels, the message "Please wait" appears and remains on the screen. The trackable label does not print.

Cause

Not stated

Resolution

  1. Sign out of Trackable Labels or Create Shipping Labels.
  2. Restart the device:
    1. Unplug the power cable. The screen should turn off after 10 seconds.
    2. Wait 2 minutes.
    3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is functioning correctly.
    4. Quickly tap and release the power button to turn the device back on.

UPDATED: February 17, 2021