Stuck on the message "Please wait" when printing shipping labels on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Reboot your device to resolve the message Please wait when printing shipping labels.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro C Auto (2H00, 8H00, 9H00)

Issue

When you tap the Print button in shipping labels, the message "Please wait" appears and remains on the screen. The shipping label does not print.

Cause

Not stated

Resolution

  1. Sign out of Create Shipping Labels.
  2. Restart the device:
    1. Unplug the power cable. The screen should turn off after 10 seconds.
    2. Wait 30 seconds.
    3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is functioning correctly.
    4. Quickly tap and release the power button to turn the device back on.

UPDATED: April 11, 2022

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