Resolving the steady red power light on the SendPro Mailstation

If the power light on your SendPro Mailstation is steady red, follow these steps to restart the device.
Products affected: SendPro® Mailstation

Issue

Steady red power light

Cause

An internal error has occurred.
A steady red light may be an indicator there is no ink cartridge installed. 

Resolution

When you are installing the device
If you see this during installation, follow the on-screen prompts. The power button will turn steady white after you install the ink. 

When you are using the device
Check to see if ink is installed. 
ink cartridge lid open

Restart the device

  1. Hold the power button until the screen displays "Shutting Down."
  2. Once off wait 5 seconds.
  3. Tap the power button.

If the device does not shut down with the power button

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button

If you need further assistance, please contact us.

Related topics

 

UPDATED: March 11, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)