Resolving the steady red power light on the SendPro Mailstation

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Products affected: SendPro® Mailstation

Issue

Steady red power light

Cause

An internal error has occurred.
A steady red light may be an indicator there is no ink cartridge installed. 

Resolution

When you are installing the device
If you see this during installation, follow the on-screen prompts. The power button will turn steady white after you install the ink. 

When you are using the device
Check to see if ink is installed. 
ink cartridge lid open

Restart the device

  1. Hold the power button until the screen displays "Shutting Down."
  2. Once off wait 5 seconds.
  3. Tap the power button.

If the device does not shut down with the power button

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button

If you need further assistance, please use the Contact Us options below.

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UPDATED: February 16, 2021