"No payment method found" error on the SendPro Mailstation

If your device displays "No payment method found" when you try to refill postage, change your USPS payment method in SendPro Online or PitneyShip.
Products affected: SendPro® Mailstation


The device displays "No payment method found" when you try to refill postage.


Your device is not linked to a funding method.


Follow these steps to add a payment method:

  1. Log in to SendPro Online or PitneyShip using the same email and password that you used to install the SendPro MailStation.
  2. When you sign in to SendPro Online or PitneyShip, the message "Set Payment Method" appears.
  3. Choose a payment method:
    • To add a credit card as your postage payment method:
      • Click Add payment method on the message, or
      • If you already closed the message, click Setup Postage Payment Method in the upper right.
    • To add a Pitney Bowes Reserve Account or Purchase Power Account, contact Pitney Bowes support.

If you need further assistance, please contact us.

UPDATED: May 02, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)