"No payment method found" error on the SendPro Mailstation

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Products affected: SendPro® Mailstation

Issue

The device displays "No payment method found" when you try to refill postage.

Cause

Your device is not linked to a funding method.

Resolution

Follow these steps to add a payment method:

  1. Log in to SendPro Online using the same email and password that you used to install the SendPro MailStation.
  2. When you sign in to SendPro Online, the message "Set Payment Method" appears.
  3. Choose a payment method:
    • To add a credit card as your postage payment method:
      • Click Add payment method on the message, or
      • If you already closed the message, click Setup Postage Payment Method in the upper right.
    • To add a Pitney Bowes Reserve Account or Purchase Power Account, contact Pitney Bowes support.

If you need further assistance, please use the Contact Us options below.

UPDATED: September 30, 2021