"No payment method found" error on the SendPro Mailstation
Products affected: SendPro® Mailstation
Issue
The device displays "No payment method found" when you try to refill postage.
Cause
Your device is not linked to a funding method.
Resolution
Follow these steps to add a payment method:
- Log in to SendPro Online using the same email and password that you used to install the SendPro MailStation.
- When you sign in to SendPro Online, the message "Set Payment Method" appears.
- Choose a payment method:
- To add a credit card as your postage payment method:
- Click Add payment method on the message, or
- If you already closed the message, click Setup Postage Payment Method in the upper right.
- To add a Pitney Bowes Reserve Account or Purchase Power Account, contact Pitney Bowes support.
- To add a credit card as your postage payment method:
If you need further assistance, please use the Contact Us options below.
UPDATED: September 30, 2021
