Your meter displays the message "Connection Due" or "Connection Required" or "Connection Required by Post" and does not run mail.
USPS® regulations require that your meter get inspected periodically. This inspection occurs automatically when you connect your meter to the Pitney Bowes Data Center to refill postage or perform a balance inquiry.
Follow these steps to connect the meter to the Pitney Bowes Data Center to clear the message:
Make sure that your meter is connected to access the Pitney Bowes Data Center using:
a SmartLink device
PC Meter Connect
a Communication Device
a dial-up phone connection
Select Connect Now or have your meter check your PB Postage (PBP) balance.
Important: It is unnecessary for you to add funds to your meter to clear this message.
Follow the prompts on your screen to complete any pending downloads.
Use the Contact Us options below, if you need further assistance.