Requesting a Refund for Traceable PBSAPI Shipments in SendPro Enterprise

How you request a refund for PBSAPI Shipments in SendPro Enterprise depends on whether they are traceable PBSAPI shipments with a system-generated tracking number, or return labels, USPS First Class, USPS First Class Flats, or stamps.
Products affected: SendPro® Enterprise

Traceable PBSAPI shipments, which have a system-generated tracking number, may be voided in SendPro Enterprise. A refund will be automatically triggered. See Voiding a shipment in the SendPro Enterprise View app for instructions.

The void process will not trigger automatic refunds for Return Labels, USPS First Class, USPS First Class Flats, or Stamps (sheets and rolls). For shipments of these types, see USPS IOP and Shipping API Postage Refund Instructions.

UPDATED: November 17, 2021

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