Uninstalling DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

DeviceHub may need to be uninstalled and reinstalled to fix some printing and weighing issues in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

DeviceHub may need to be uninstalled and reinstalled to fix some printing and weighing issues in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

Windows

  1. If DeviceHub is currently running, right-click on the DeviceHub icon in the system tray (small icons near the clock) and select Exit.
  2. Press Windows Key+R.
  3. Type Control Panel and click OK.
  4. Change View by: to Small icons.
  5. Open Programs and Features.
  6. Select DeviceHub.
  7. Click Uninstall.
  8. On the Uninstalling DeviceHub screen, click Uninstall.
    DeviceHub Uninstall
  9. Once DeviceHub has been uninstalled, click Finish.
    DeviceHub Finish uninstalling
  10. Press Windows Key+R.
  11. Type C:\ProgramData and click OK.
  12. Delete the PB folder found in this directory.
  13. If you need to reinstall DeviceHub, see:

Mac

  1. Right-click on the DeviceHub icon in your system tray and select Exit.
    DeviceHub Exit on Mac
  2. Press Shift+Command+A on your keyboard to open the Applications folder.
  3. Right-click on the DeviceHub file and choose Move to Trash.
    DeviceHub Move To Trash on a Mac
  4. Press Shift+Command+C to open the hard disk directory.
  5. Expand the Macintosh HD folder.
  6. Expand the Users folder.
  7. Expand the folder appropriate for your Mac’s Username.
  8. Delete the PB folder.
  9. If you need to reinstall DeviceHub, see:

UPDATED: December 26, 2023