Printer missing from DeviceHub in SendPro Online or PitneyShip

If your printer is not listed in DeviceHub, follow these steps.
Products affected: SendPro® Online, PitneyShip™

Issue

A printer is missing from DeviceHub.

Resolution

Solution 1: Make sure that DeviceHub is installed

To install DeviceHub, see Installing DeviceHub for SendPro Online.

Solution 2: Verify that DeviceHub is running

DeviceHub should have a icon running in Windows system tray (small icons near the clock) or Mac OS menu bar. If it is missing, find DeviceHub in your programs list and click on it to restart it.
DeviceHub icon

Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

Solution 3: Make sure that your printer is connected and online

  1. In SendPro Online or PitneyShip, go to Settings > My Devices.
  2. Verify that your printer shows an Online or Idle status.
  3. If the status is Offline or Other, verify that the printer is on and is connected correctly to the computer.

Solution 4: Reconnect DeviceHub

  1. Find the DeviceHub icon in Windows system tray (small icons near the clock) or Mac OS menu bar.
  2. Right-click on the DeviceHub icon and choose Reconnect.
    DeviceHub icon
  3. Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

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