Printer missing from PitneyShip or PitneyShip Pro

Issue

Your printer is not listed in PitneyShip or PitneyShip Pro.

Resolution

• Solution 1: Make sure that DeviceHub is installed
• Solution 2: Verify that DeviceHub is running
• Solution 3: Reconnect DeviceHub
• Solution 4: Activate DeviceHub
• Solution 5: Make sure that your printer is installed, connected, and online

Solution 1: Make sure that DeviceHub is installed

To install DeviceHub, see the instructions for your product:

• Installing DeviceHub in PitneyShip
• Installing DeviceHub in PitneyShip Pro

Solution 2: Verify that DeviceHub is running

There should be a DeviceHub icon in the Windows system tray (small icons near the clock) or Mac OS menu bar to show that it is running.

If this icon is missing, find DeviceHub in your programs list and restart it.

Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

Solution 3: Reconnect DeviceHub

1. Find the DeviceHub icon in Windows system tray (small icons near the clock) or Mac OS menu bar.
2. Right-click on the DeviceHub icon and choose Reconnect.
   
3. Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

Solution 4: Activate DeviceHub

1. Select Settings > My Devices.
2. Select Activate DeviceHub.
3. Click the Activate button again in the pop-up window.
4. If successful, a new browser tab window will open with a "DeviceHub registered successfully!" message.
5. Close the new browser tab and select Settings > My Devices again.
6. If your printers are still not displayed, click the Refresh button on the My Devices page.

Solution 5: Make sure that your printer is installed, connected, and online

1. In PitneyShip or PitneyShip Pro, go to Settings > My Devices.
2. Verify that your printer shows an Online or Idle status.
3. If the printer is still not listed, or printer status is Offline or Other, check the following:
   1. Make sure that the printer is installed on the computer. If it is not, visit the manufacturer's website to download and install the latest print driver.
      • In Windows, go to Settings > Devices > Printers and make sure that your printer is present and online.
      • On Mac, go to Apple menu > System Settings > Printers & Scanners and make sure that your printer is present and online.
   2. Verify that the printer is turned on and awake.
   3. Verify that the printer is correctly connected to the computer.

If you need further assistance, please contact us.