"DEVICE HUB Connection error" message when printing in PitneyShip or PitneyShip Pro

The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.
Products affected: PitneyShip™, PitneyShip™ Pro

Issue

When printing, the message "DEVICE HUB Connection error" appears. The message may also say "There was a problem with your stamp" or "The stamp was generated but unable to print".

Resolution

Solution 1: Make sure that DeviceHub is installed

To install DeviceHub, see the instructions for your product:

Solution 2: Verify that DeviceHub is running

There should be a DeviceHub icon in the Windows system tray (small icons near the clock) or Mac OS menu bar to show that it is running.
[[[Undefined variable SendPro-SaaS-Variables.ProductName - DeviceHub]]] icon

If this icon is missing, find DeviceHub in your programs list and restart it.

Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

Solution 3: Make sure that your printer is connected and online

  1. In PitneyShip or PitneyShip Pro, go to Settings > My Devices.
  2. Verify that your printer shows an Online or Idle status.
  3. If the status is Offline or Other, verify that the printer is on and is connected correctly to the computer.

Solution 4: Reconnect DeviceHub

  1. Find the DeviceHub icon in Windows system tray (small icons near the clock) or Mac OS menu bar.
  2. Right-click on the DeviceHub icon and choose Reconnect.
    DeviceHub icon
  3. Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

Solution 5: Uninstall and reinstall DeviceHub

  1. Uninstall DeviceHub. See Uninstalling DeviceHub.
  2. Reinstall DeviceHub. See Installing DeviceHub.

Solution 6: Adjust the Windows print spool settings (Windows only)

  1. Press the Windows + r on your keyboard to open the Run command.
  2. Type Control Panel and click OK.
  3. Change the View by menu to Small icons.
  4. Select Devices and Printers.
  5. Right-click on your printer and select Printer properties.
  6. Select the Advanced tab.
  7. Select Spool print documents so program finishes printing faster.
    Windows print spool setting
  8. Click OK.
  9. Try the printing the transaction again by clicking Try Again on the error message.
    "DEVICE HUB Connection error" Try Again button

If you need further assistance, please contact us.

UPDATED: January 13, 2023