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Installing PitneyShip Cube on a mobile device as an existing PitneyShip user

Learn how to set up your PitneyShip Cube on your mobile device as an existing PitneyShip user.
Products Affected: PitneyShip™ Cube, PitneyShip™ Mobile App

These instructions will guide you through a first-time installation of your PitneyShip Cube printer on a mobile device as an existing PitneyShip user. Watch this video or follow the steps below to learn how to install your PitneyShip Cube.

  1. Opening the box and unpacking
  2. Installing the PitneyShip mobile app
  3. Logging in to your PitneyShip account
  4. Connecting your PitneyShip Cube
  5. Performing a test print

number-1 Opening the box and unpacking

What's in the box

  1. Unpack the device and remove the protective scale spacers.
    Removing the protective scale spacers
  2. Connect the device to a power source and press the power button. The LED will light up orange and then change to flashing white until your PitneyShip Cube is connected.
    Connecting the PitneyShip Cube to the power sourcePressing the power button
  3. Set up and complete the installation using the PitneyShip mobile app app.

number-2 Installing the PitneyShip mobile app

Scan the QR code with your phone's camera and install the PitneyShip mobile app.
QR code linking to PitneyShip Mobile App

number-3 Logging in to your PitneyShip account

  1. Enter your email address, then tap Next.
  2. Enter your password, then tap Sign In.
  3. Tap More.
  4. Tap Printer Options.
  5. Tap Connect PitneyShip Cube.

number-4 Connecting your PitneyShip Cube

  1. On the Set up a printer screen, tap PitneyShip Cube.
    Setting up a PitneyShip Cube printer
  2. Tap Next.
  3. Select your Wi-Fi network from the list of available networks, then tap Next.
  4. Allow PitneyShip to use your location.
  5. Tap Join to allow PitneyShip to join the PitneyShip Cube Wi-Fi network. If you do not see a list of Wi-Fi networks, tap Refresh list and select your Wi-Fi network.
  6. Tap OK to allow PitneyShip to find and connect to devices on your local network.
  7. Type in your Wi-Fi password, then tap Connect.

PitneyShip Cube will now connect to your Wi-Fi network. This could take a few minutes to complete. Once complete, you will be asked to perform a test print.

number-5 Performing a test print

  1. Feed the label roll into the slot.
    1. Open the label roll cover.
      Opening the label roll cover
    2. Remove the protective sheet and the tape from the label roll.
      Remove the protective sheet and tape
    3. Feed the label roll through the slot, and close the cover.
      Feeding the label roll through the slot and closing the cover
    4. Tap Next.
      Tapping next after PitneyShip Cube setup is complete
  2. On the Print a Test Print page, tap Print.
  3. If the test print was unsuccessful, tap No. Then, tap Print Again. If the second test print was unsuccessful, please contact us using the contact options.
  4. If the test print was successful, tap Yes.
  5. PitneyShip will now prepare your device and finalize setting up your account. Once complete, tap Get Started.

Your PitneyShip Cube setup is now complete.

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UPDATED: March 02, 2023