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Turning off spot black (#2) printing on the SendPro MailCenter 1000, 2000, and 3000

If you get an out of ink warning because your are out of black ink, you can turn spot black (#2) printing off, and can continue to print mail for 14 days before spot black printing is permanently disabled.
Products affected: SendPro® MailCenter 1000, SendPro® MailCenter 2000, SendPro® MailCenter 3000

If the spot black (#2) ink cartridge is out of ink, a special Out of Ink warning will appear indicating that printing mail has been disabled to avoid damage to the system.

You can turn spot black (#2) printing off, and can continue to print mail for 14 days. When the period expires you will need to reactivate spot black (#2) printing by installing a new ink cartridge.

If you do not install a new ink cartridge spot black (#2) printing will be disabled permanently. If you choose to permanently disable spot black (#2) printing, you can continue to print your mail. However, a customer service representative will need to install a new printing system at a cost to you if you wish to use spot black (#2) printing in the future.

  1. Select Turn off spot black (#2) ink printing when the Out of Ink warning appears. If the out of spot (#2) ink warning error appears on the Run Mail screen, select Turn off spot printing to view the Out of Ink warning.
  2. Review the terms and conditions.
    1. Select I have read and agree with these conditions.
    2. Select Yes, turn black ink printing off.
  3. A warning indicates that your meter needs to be reconfigured to turn off spot black (#2) printing. Select Yes, proceed.
  4. Follow the prompts to remove the ink cartridge and reconfigure the meter.
  5. After the meter is reconfigured, it prompts you to print a test pattern. Select Ready.
  6. Select Tape.
  7. Check the test pattern.
    • If the solid lines of the test sample are unbroken, select Image is OK - Done.
      test pattern good
    • If the test sample has missing or incomplete lines, select Not OK - Clean print head. Once the cleaning operation completes, the meter prompts you to print another test sample. If the pattern still has broken or missing lines, you may need to replace the ink cartridge or printhead.
      test pattern bad

Once you approve the test pattern, an alert message appears in Run Mail indicating that you have 14 days to reactivate spot black (#2) ink. In addition, a similar warning will appear on the Home screen each time you turn the meter on.

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UPDATED: July 10, 2026