"DeviceHub Registration failed" message when activating DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

If the message "DeviceHub Registration failed" appears, there may be an issue with your network blocking the activation, or DeviceHub may need to be uninstalled and reinstalled.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

Issue

When activating DeviceHub, The message "DeviceHub Registration failed" appears.

Cause

There may be an issue with your network blocking activation of DeviceHub, or DeviceHub may need to be uninstalled and reinstalled.

Resolution

Solution 1: Uninstall and Reinstall DeviceHub

To uninstall DeviceHub, see:

To install DeviceHub, see:

Solution 2: Check the network specifications for DeviceHub

Review the DeviceHub Networking Requirements to ensure that your network allows for DeviceHub activation and communication. Contact your IT department if needed.

UPDATED: December 21, 2023