Frequently Asked Questions (FAQ) for ParcelPoint Self-Service Sending Kiosk

This article provides a comprehensive guide to printing shipping labels and stamps, configuration preferences, and troubleshooting steps to ensure your ParcelPoint Self-Service Sending Kiosk is recognized and functioning correctly in ParcelPoint Self-Service Sending Kiosk. This helps to set up and restore printing capabilities quickly.

• Customizing the ParcelPoint Self-Service Sending Kiosk
• Overview of printing
• Applying branding to the ParcelPoint Self-Service Sending Kiosk
• Transaction fees
• Carrier manifests
• Shipping label and stamps history
• Voiding or refunding shipping labels
• Maintenance
• Troubleshooting

Customizing the ParcelPoint Self-Service Sending Kiosk

If you want to customize the kiosk behavior, like enabling or disabling the kiosk, setting its working hours or enabling or disabling the photo and signature options, see General Options settings.

Overview of printing shipping labels and stamps

Please review this overview of printing shipping labels and stamps:

• Printing a domestic shipping label.
• Printing a USPS Flat Rate domestic shipping label.
• Printing stamps.

Applying branding to the ParcelPoint Self-Service Sending Kiosk

If you want to customize the look and feel of your ParcelPoint Self-service Sending Kiosk screen with branding, see Applying branding.

Transaction fees

If you want to add transaction fees when you print shipping labels for selected carriers or all of your carriers, see Managing transaction fees.

Carrier Manifests

If you need to create a list of packages you have sent using a particular carrier, see Printing a carrier manifest.

Shipping label and stamps history

If you want to view or export the history of shipping labels and stamp printing, see Viewing and exporting your shipping label and stamps history.

Voiding or refunding shipping labels

For help with refunds or voiding shipping labels, see:

• Requesting a USPS shipping label refund.
• Voiding a FedEx or UPS shipping label.
• Request Refund button missing from label history.

Maintenance

If you need to change the shipping labels in your ParcelPoint Self-service Sending Kiosk, see Changing the labels in the shipping kiosk.

Troubleshooting

If your shipping label printer LEDs are blinking, see Troubleshooting shipping label printer blink codes.