Rate change Frequently Asked Questions

Q1. What are the main changes of this Rate Change?

Royal Mail has announced changes to all their tariff prices for 2023. In addition to these changes, Royal Mail has announced new international zones covering Europe.

Q2. What changes are being made to International zones?

There no changes for the International zones for 2023 please click here for 2022 zone map

Q3. Where can I get a complete list of Royal Mail postage rates?

Please contact Royal Mail, please visit their website here. click here

Q4. Why do I need to up-date my machine?

Your machine needs to be updated with the latest rates to ensure your mail carries the correct postal costs (Requirement Of Royal Mail Franking Scheme, section 7) click here. Incorrect postage values may result in non-delivery of items and/or surcharges.

Q5. Will I be charged for an updated postal tariff for my equipment?

For most clients we do not charge for the Rate Change. If you use a DM50 (K721), you may have been charged previously. Due to the meter decertification on the 31st of December 2022, we will not charge you for this rate change, however you will need to upgrade to a Mailmark compliant meter by the end of the year. Click here

Q6. When will my rates be available to download?

• PR20 (DM110-160-220) – 03/03/2023
• DM60 (K722) – 03/03/2023
• G922 (DM300M – DM475M) – 10/03/2023
• SendPro C / + (1H20) – 10/03/2023
• SendPro P (Connect +) – 03/03/2023

Q7. How do I check the new postal rates have been updated on my mailing equipment?

Please click here and enter your Meter Model and Serial Number

Q8. How do I update the postal rates on my mailing equipment?

For rates download instructions please click here and select your franking machine model.

Q9. How do I change my Postage Meter presets?

For help with editing your preset please click here then select your franking machine model.

Q10. How can I resolve the download issues when attempting to install new rates?

Please see our “Guided Assistance Tool” for further support click here

For SendPro C/+ click here