Rate Change Frequently Asked Questions
What are the main changes of this Rate Change?
Royal Mail has announced changes to all their tariff prices for 2024. Click here for details.
What changes are being made to International zones?
There are no changes for the International zones for 2024. Please click here for 2022 zone map
Where can I get a complete list of Royal Mail postage rates?
Please contact Royal Mail, please visit their website here. Click here
Why do I need to up-date my machine?
Your machine needs to be updated with the latest rates to ensure your mail carries the correct postal costs (Requirement Of Royal Mail Franking Scheme, section 7) click here. Incorrect postage values may result in non-delivery of items and/or surcharges.
Will I be charged for an updated postal tariff for my equipment?
No. All rate updates are included as standard on Mailmark franking machines.
When will my rates be available to download?
- PR20 (DM110-160-220) – 1st March
- DM60 (K722) – 1st March
- G922(DM300M – DM475M) – 1st March
- SendPro P (Connect +) – 4th March
- SendPro C / +/Auto/Auto + (1H20-7H20) – 7th March
- SendPro Online (Pitneyship Pro) and SendPro Mailstation rates will automatically update from 26th March.
How do I check the new postal rates have been updated on my mailing equipment?
Please click here and enter your Meter Model and Serial Number
How do I update the postal rates on my mailing equipment?
For rates download instructions, please click here and select your franking machine model.
How do I change my Postage Meter presets?
For help with editing your preset please, click here then select your franking machine model.
How can I resolve the download issues when attempting to install new rates?
For further support, please see our connectivity support page click here