Rate Change Support Portal
Choose which option you would like to explore further using one of the links below.
Rate Confirmation tool
Support your update
Troubleshoot your update
Rates Download Available Date
If you have recently added postage or completed a data upload on/after 28th February, your machine may have already downloaded the new rates files. First check your meter's status using our Rate Confirmation Tool by entering your Meter Model and Serial Number.
Please download as early as possible. Even if you download in advance of the effective date, the new rates will not activate until the 23rd March 2020.
Depending on your meter type, an additional connection and/or download might be required on the effective date.
Occasionally the meter will require a reboot on/after the effective date, in order to display the new Rates.