Rate Change Support Portal


Choose which option you would like to explore further using one of the links below.

Rate Confirmation tool

Click here to check the status of your rates and mailing system firmware.

Support your update

Click here for instructions on how to download your new rates.

Troubleshoot your update

Click here to find your answers to common questions and problems.

Rates Download Available Date



support icon important info If you have recently added postage or completed a data upload on/after 4 September 2023, your machine may have already downloaded the new rates files. First check your meter's status using our Rate Confirmation Tool by entering your Meter Model and Serial Number.

support icon important info Please download as early as possible.  Even if you download in advance of the effective date, the new rates will not activate until 2 October 2023.

support icon important info Depending on your meter type, an additional connection and/or download might be required on the effective date.

support icon important info Occasionally the meter will require a reboot on/after the effective date, in order to display the new Rates.

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