Rate Change Support Portal
Choose which option you would like to explore further using one of the links below.
Rate Confirmation tool
Click here to check the status of your rates and mailing system firmware.
Support your update
Click here for instructions on how to download your new rates.
Troubleshoot your update
Click here to find your answers to common questions and problems.
Rates Download Available Date
If you have recently added postage or completed a data upload on/after 3 March 2023, your machine may have already downloaded the new rates files. First check your meter's status using our Rate Confirmation Tool by entering your Meter Model and Serial Number.
Please download as early as possible. Even if you download in advance of the effective date, the new rates will not activate until 3 April 2023.
Depending on your meter type, an additional connection and/or download might be required on the effective date.
Occasionally the meter will require a reboot on/after the effective date, in order to display the new Rates.