Shipping software that fits your organisation

Pitney Bowes shipping software brings all your existing carrier agreements into one platform. It allows teams across your organisation and locations to send parcels and business documents more easily. You don’t need to switch carriers or install new systems. Pitney Bowes shipping software is designed to help you tackle operational, compliance and budget management challenges and runs on our secure cloud-based 360 Platform.

The 360 Platform is Pitney Bowes’ secure cloud-based platform for managing shipping, receiving, mailing and the tracking of people, assets and deliveries. Everything is accessed through one interface with single sign-in. It removes the need for disconnected systems and supports both the software and hardware you already use. If you're interested in adding any of these solutions on the 360 Platform, we can discuss the right options for your organisation, give you a demonstration, and get you onboarded.

Pitney Bowes shipping software is designed for mid-sized and large UK organisations that manage parcel and document sending across multiple departments, cost centres or locations. It’s used across legal, finance, healthcare, the public sector, and many other industries where ongoing compliance, cost control and audit-ready reporting are essential.

Yes. You can link all your existing carrier agreements to Pitney Bowes shipping software, such as Royal Mail, DHL, Parcelforce, DPD, UPS and FedEx. All your contracted and preferred carriers can be managed in one place, with a consolidated view of sending activity across departments and locations. This supports cost management, reporting and audit requirements.

Yes. Pitney Bowes shipping software supports international sending and meets current international shipping compliance requirements. It includes features such as automated customs documentation, tariff (HS) code lookup, and fields for Economic Operators Registration and Identification (EORI) numbers and VAT IDs to support accurate declarations and reduce the risk of delays at customs.

From 21 July 2025, Royal Mail® will remove the option to send international items containing goods via franking machines for certain services. This includes International Signed, International Tracked, and International Tracked & Signed, as well as Parcelforce Worldwide® GlobalValue and Parcelforce Worldwide GlobalEconomy. Pitney Bowes shipping software supports these requirements and provides a compliant alternative for organisations that still need to send items internationally.

Yes. Pitney Bowes shipping software scales with your organisation. There’s no need to switch platforms as your requirements grow or reduce in scope. It handles batch shipments, supports multiple sites and locations, and maintains performance as parcel volumes increase - without requiring  a complete overhaul.

Yes. Pitney Bowes shipping software lets you customise sending rules and workflows by team, department or location. You can apply permissions, cost centre allocations and approval processes to ensure sending activity remains consistent, traceable and compliant with your organisation's policies.

Pitney Bowes shipping software gives you visibility across all shipping and mailing activity by carrier, user and location. You can assign costs to departments or cost centres, apply rules for how items are sent, manage user access, and set approval workflows. All activity is captured in one platform to support accurate spend tracking, audit-ready reporting, and alignment with your organisation's policies.

Pitney Bowes shipping software logs every shipment by user, department and location. You can generate and export reports to help match and allocate costs to clients, charge codes or projects.

Yes. Pitney Bowes shipping software includes role-based access, GDPR-compliant data retention, audit logs, and audit-ready reporting.Data is hosted in secure UK and EU data centres and aligns with ISO 27001 standards. For organisations with US-based HQs or subsidiaries, or cross-border operations, Pitney Bowes shipping software also supports requirements such as SOC 2 practices. Please discuss your organisation’s specific compliance needs with us, as Pitney Bowes’ solutions are built to meet a wide range of security and regulatory standards.

Yes. All sensitive data within Pitney Bowes shipping software is fully encrypted using AWS (Amazon Web Services). You have full control over how long the data is retained. This can be from seven days to indefinitely. It’s entirely up to you.

Additional charges may apply depending on your setup. For example, you may incur SMS notification fees from your mobile provider. Pitney Bowes shipping software is designed to be transparent. We’ll highlight any potential costs upfront so you can plan with confidence.

The cost of Pitney Bowes shipping software depends on your organisation’s needs. Pricing may include software, hardware, setup and installation. We offer flexible options including fixed-term contracts (36 or 60 months), payment plans or direct purchase. We’ll work with you to explore the best-fit options and give you a clear view of the costs involved.

No. Pitney Bowes shipping software works with most standard office printers and thermal label printers and can be accessed through any browser-based device. You do not need to buy Pitney Bowes hardware, but we do not support third-party hardware devices. 

Using Pitney Bowes hardware ensures compatibility, expert support, and a single point of contact. We also offer flexible payment plans to help you avoid large upfront costs and manage budgets more easily. 

Installation for Pitney Bowes shipping software is managed in close partnership with your team. Some steps can be handled remotely ahead of time, followed by an on-site visit from our UK-based engineers to complete the setup. Full training is included and can be delivered either on-site or remotely, depending on what works best for you.

Most organisations can have Pitney Bowes shipping software up and running within four to eight weeks. Timelines may vary depending on the complexity of your setup and any integrations with systems such as Enterprise Resource Planning (ERP) or Warehouse Management System (WMS). The Pitney Bowes team will work closely with you to keep the implementation focused and on schedule.

Yes. Pitney Bowes shipping software is built to support organisations with multiple locations. Each site is configured to meet its specific needs, while allowing centralised control across all sites. If you have different site owners, the platform supports collaborative workflows so your teams can stay connected and aligned.

Yes. Pitney Bowes shipping software is built to integrate with your existing systems and processes. It can work across facilities, finance, procurement, HR, security and more. We support system integration via SFTP for scheduled data transfers such as from SAP, HR systems or address books. Single Sign-On (SSO) is also available for secure user access. The Pitney Bowes team will work with your IT specialists to ensure reliable integration and compatibility with your infrastructure, aligned to your operational and security requirements.

Yes. Pitney Bowes hardware and software is built to meet the operational, security, sustainability, and compliance needs of UK public sector organisations. It supports procurement processes across councils, NHS trusts, and central government departments.

For ease of purchasing, these solutions are available through Lot 1 of the RM6280 Crown Commercial Service (CCS) framework which covers:

• Franking Machines
• Document Management hardware and software
• Incoming parcel and asset tracking and distribution (PitneyTrack® and PitneyLockers®)
• Visitor management (Pitney Bowes Smart Access Management®)
• Shipping software (PitneyShip®)

as well as approved third-party partnerships. This excludes our outsourced print and mail solution (Hybrid Mail). 

We regularly support public sector teams with their day-to-day operational and budgetary needs, helping them stay compliant, manage costs, and meet sustainability targets. With long-standing public sector experience, we understand procurement processes, support teams in making informed purchasing decisions and deliver the right-fit solution with confidence. To discuss your requirements, speak with our Client Success Managers on 0191 743 6671.

Yes. We regularly work with facilities management companies and outsourced service providers to deliver Pitney Bowes solutions, including Pitney Bowes shipping software. Whether your organisation leads the process directly or delegates it to your FM partner, we’ll coordinate with all parties involved to meet your delivery, installation and operational needs.

Yes. Pitney Bowes offer practical, tailored demonstrations of Pitney Bowes shipping software, either online or in person. Our specialists will show you how the software works in in everyday use and explain how it can help solve your challenges while supporting your organisation’s specific goals.

Pitney Bowes provides in-person and remote training as part of every Pitney Bowes shipping software implementation. Our UK-based specialists stay closely involved throughout the process, offering documentation, role-specific guidance, and hands-on support for teams such as procurement and mailroom. This helps ensure everyone gets up to speed quickly and with confidence. Pitney Bowes also offer phased rollouts and integration support to suit your organisation’s needs.

When you choose Pitney Bowes, you’re partnering with a team that brings decades of UK experience in document management and tracking workflows. You gain the stability, clarity and operational reliability expected from a trusted long-term partner. We take the time to understand your specific challenges, ensure the right-fit solution is in place, and support you with expert installation and dedicated UK-based assistance.