Creating a Case online

If you have been unable to find an answer to either an account or technical query from our online support pages, you are now able to create a case via your online account; this will enable us to help resolve your query quickly and efficiently.

If you do not have an online account, learn how to create your profile or sign up for an online account.

open tab Register Now


Select an option for the type of issue you have:

  • Financial Support - if you have any queries related to: billing, payments or want to query a charge etc.
  • Account Support - if you have any queries related: contract details or looking to update your address etc.
  • Technical Support - if you have any queries related to you meter.


open tab Create a case now


Once you submit your case, you will receive a confirmation number, and a Pitney Bowes representative will be assigned to help you.

You can track the status of your open cases by using the Manage Case section in your online account. Alternatively you can contact us by our other channels (chat, phone or email), always providing your case reference number.


open tab Manage all cases now


Helpful links:

Case Creation FAQ 
How to view and print invoices
Understanding your leasing charges
Understanding fees on Purchase Power invoice
Reviewing and Understanding your Consumable / Maintenance invoice


UPDATED: 08 April 2020