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Creating a Case online

If you have been unable to find an answer to either an account or technical query from our online support pages, you are now able to create a case via your online account profile; this will enable us to help resolve your query quickly and efficiently.

A case reference number will be provided to you, and you will then be able to follow updates and resolutions within your profile.

open tab Create a case now


Helpful Information:

  • You have to have an online profile, If you have not yet registered for your online account, you can do so here
  • Once you have created your case, you can at any point contact us using any channel available (chat, phone or email) to talk to an agent - Just provide your case reference number.
  • You can find updates on your case by login your online profile


Helpful links

Case Creation FAQ 

How to view and print invoices

How to register for an online account

Understanding your leasing charges

Understanding fees on Purchase Power invoice

Reviewing and Understanding your Consumable / Maintenance invoice


UPDATED: 06 August 2019