If you have been unable to find an answer to either an account or technical query from our online support pages, you are now able to create a case via your online account profile; this will enable us to help resolve your query quickly and efficiently.
A case reference number will be provided to you, and you will then be able to follow updates and resolutions within your profile.
- You have to have an online profile, If you have not yet registered for your online account, you can do so here
- Once you have created your case, you can at any point contact us using any channel available (chat, phone or email) to talk to an agent - Just provide your case reference number.
- You can find updates on your case by login your online profile
UPDATED: 06 August 2019