Creating an online support case

Instructions on creating a support case via your online account.
If you have been unable to find an answer to either an account or technical query within our online support pages, submit a request for assistance through the Your Account online portal.

To track the progression of open cases, close cases, and add comments or attachments. See Managing support cases online for further information. 


Creating an online support case

  1. Sign in to the Pitney Bowes Your Account online portal.
  2. Expand the Support & Cases dropdown from the top banner and select Create a Case
  3. Select an option for the type of issue you have.
  • Financial Support - if you have any queries related to billing, payments, or want to query a charge, etc.
  • Account Support - if you have any queries related: to contract details or looking to update your address etc.
  • Technical Support - if you have any queries related to your meter.
  1. Once the request is submitted, you will receive a confirmation number. This information will also be provided via email along with an estimated response time. 

  • Please ensure to provide any account, invoice and meter numbers relevant to your query to help us resolve the case more efficiently. If required, attachments can also be added when creating cases. 

UPDATED: 22 July 2022