Creating an Online Support Case

Instructions on creating a support case via your online account.
If you have been unable to find an answer to either an account or technical query within our online support pages, submit a request for assistance through the Your Account online portal.

To track the progression of open cases, close cases, and add comments or attachments. See Managing support cases online for further information. 

Creating an online support case

  1. Sign in to the Pitney Bowes Your Account online portal.
  2. Expand the Support & Cases dropdown from the top banner and select Create a Case
  3. Select an option for the type of issue you have.
    • Financial Support - Queries related to billing, payments, charges, etc.
    • Account Support - Queries related to contract details or requests to update account and personal information.
    • Technical Support -Requests for product support i.e clearing error codes or meter faults.
  4. Once the request is submitted, you will receive a confirmation number. This information will also be provided via email along with an estimated response time. 

  • Please ensure to provide any account, invoice and meter numbers relevant to your query to help us resolve the case more efficiently. If required, attachments can also be added when creating cases. 

UPDATED: 07 November 2023