Installing the SendPro Mailstation

Follow these instructions to install your SendPro Mailstation.
Products affected: SendPro® Mailstation

If you are installing a SendPro Mailstation for the first time, follow the step-by-step instructions.

  1. Before you begin
  2. Open the box
  3. Unpack the device
  4. Connect the device to a power source and continue installation steps
  5. Install the ink cartridge
  6. Install the scale

Before you begin

Watch this video or follow the instructions below to learn how to install your device.

Before you begin installing your new SendPro Mailstation, you need to create a Your Account. Visit and click Sign up now to create your account. You will be required to enter your Your Account credentials during the installation process.

You will also need to decide what type of connection (wired or wireless) you wish to use.

Choose how you will connect your SendPro Mailstation.

Wired  Wired connection

Software installation takes about 10 minutes if you use wired connection.

Wireless Wifi icon

Software installation takes about 15 minutes if you use a wireless connection.

If you are using a wireless connection, you need access to a wireless network and to know the name of your router and the password for the router.

Open the box

Here's a diagram and explanation of the items you should find in your box. If anything is missing, please contact your SendPro Mailstation supplier.

SendPro mailstation,  power cord, and LAN cable

Ink cartridge, tape sheets, scale, scale stand

Unpack the device

Remove tape, open door, remove protector, close door

Remove all tape. Open the top cover and remove the orange protector and then close the cover.

Warning: Do not install the ink cartridge until prompted on the display.

Plug in the device and continue the installation

  1. Connect the device to a wall outlet. Press the power button.

    Plug in device, press power
  2. Wait for system startup... Then tap Get Started on the touchscreen and continue installation steps.
  3. During this part of the installation, you will be prompted for the following information.
    • The Network type, Wired or Wireless
      • If you are using Wireless, you will be prompted for the name of your router and the password.
      • If you select Wired, you will be prompted to plug the Ethernet cable into the Ethernet port on the back of the device. DHCP is the most common Connection Type.
    • The email address and the password you use for your Your Account.

Once the device has authenticated and connects, you are ready to install the ink cartridge and the scale. The instructions to install both appear on the display and you are guide through the steps. The steps are repeated here for your convenience.

Install the ink cartridge

  1. Remove the ink cartridge from its container. Remove the orange sticker from the bottom of the ink cartridge.
    Remove orange sticker
  2. Open the ink door.
    Open ink door
  3. Slide the cartridge in at an upward angle, then firmly press it up until it clicks into place.
    Slide cartridge in slot
  4. After you click the ink cartridge into place, close the ink door.
    Close door
  5. Respond to the prompts on the display to complete the ink cartridge installation.

Install the scale

Open the door on the right side of the device to access the USB port. Connect the USB cable to the device.

Open right side scale door

Option 1: Install the scale behind the device

  1. Slide the scale stand under the left back side of the device, it will click into place with a magnet.
    Install scale behind the device
  2. Slide the scale into the pegs on the scale stand.
    Slide scale onto pegs

Option 2: Install the scale on either side of the device

  1. Respond to the prompts on the display to complete the scale installation.
    Install scale on the side of the device

UPDATED: 23 March 2022