Installing the SendPro Mailstation

Follow these instructions if you are installing a SendPro Mailstation for the first time.
Products affected: SendPro® Mailstation

Watch this video or follow the instructions below to learn how to install your device.

If you are installing a SendPro Mailstation for the first time, follow these instructions.

  1. Before you begin
  2. Open the box
  3. Unpack the device
  4. Connect the device to the power source
  5. Select network connection type
  6. Continuing installation
  7. Install the ink cartridge and run a test print
  8. Install the scale
  9. Add postage

1 Before you begin

Follow the instructions below to learn how to install your device.

Create a Your Account

Before you begin installing your new SendPro Mailstation, you need to create a Your Account.

To create your Your Account you will need your 8-digit Pitney Bowes Limited account number and serial number that can be found on your welcome email.

You will be required to enter Your Account credentials- your email address and password, during the installation process.

Visit and click Sign up now to create your account.

Choose how to connect to the internet

You will need to decide what type of connection (wired or wireless) you wish to use.

Wired Connectionswired-small-image

  • Takes about 10 minutes to set up
  • Requires access to a network port and power outlet

Wireless Connectionswifi-small-image

  • Takes about 15 minutes to set up
  • Requires access to a wireless network (router) and power outlet
  • Requires a wireless network name and password

2 Open the box

This diagram lists the items you should find in your box. If anything is missing, contact Pitney Bowes.

SendPro mailstation contents in box

3 Unpack the device

  1. Remove all tape.
    remove all tape
  2. Open and remove the orange protector.
  3. Close the cover.
    close the cover
Warning: Do not install the ink now. You get the "Install ink cartridge" prompt later in the installation process.

4 Connect the device to the power source

  1. Connect the device to a wall power outlet.
    connect the device
  2. Press the power button, and wait for the system to start up.
    turn power on
  3. Tap Get Started on the touchscreen and continue installation steps.
    Get started display

5 Select network connection type

During this part of the installation, you will be prompted to select your network connection type.

  1.  Tap the network type, either Wired or Wireless.
    • If you tap Wireless:
      • Tap the name of your router and the password.
      • Enter your password.
      • Tap Connect.
    • If you tap Wired:
      • Plug in the Ethernet cable on the back of the device.
      • Tap Advanced Network Options.
      • Tap Connect.
  2.  Tap Continue when you see a "Connected to Network" message.

6 Continuing Installation

Continue to follow the prompts on screen to select your language, log into your Your Account and to complete the online installation.

When prompted you are ready to install the ink cartridge and the scale.

7 Install the ink cartridge and run a test pattern

  1. Remove the ink cartridge from its container. Remove the orange sticker from the bottom of the ink cartridge.
    Remove orange sticker
  2. Open the ink door.
    Open ink door
  3. Slide the cartridge in at an upward angle, then firmly press it up until it clicks into place.
    Slide cartridge in slot
  4. After you click the ink cartridge into place, close the ink door.
    Close door
  5. Tap Continue.
  6. When the screen says Create a Test Print, insert an envelope or tape sheet into the slot, pushing in all the way to the back and right. The device clamps the letter and prints postage. The power button flashes while the device prints.
    insert an envelope
  7. When the test print envelope is released by the device, compare the printed test pattern to the ones on the screen.
  8. Tap Good Test Print if the test pattern looks good.
  9. Tap Continue.

8 Install the scale

  1. Open the door on the right side of the device to access the USB port.
    Open right side scale door
  2. Connect the USB cable to the device.
    connect USB cable
  3. Position the scale
    • Option 1: install the scale behind the device
      1. Slide the scale stand under the left back side of the device. 
        Install scale behind the device
      2. Make sure the scale stand slides along to the left side of the bottom of the device.
        check scale stand
      3. Slide the scale into the pegs on the scale stand.
        Slide scale onto pegs
    • Option 2: install the scale on either side of the device
      1. Respond to the prompts on the display to complete the scale installation.
        Install scale on the side of the device

number-9 Add postage

  1. Tap Continue.
  2. Enter an amount.
  3. Tap Add Postage.

Your SendPro Mailstation is ready for use.

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UPDATED: 15 April 2024