"Balance Too Low" or "Insufficient Funds" message on the DM Series and Connect+ Series, SendPro P

Refill your franking machine for a smaller amount or check your postage balance to the resolve Balance Too Low or Insufficient Funds message.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™ (G922, RG922, G922A, SG922, RG9224, RG922M, RG9224M), Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The franking machine cannot refill postage and the messages Balance Too Low or Insufficient Funds appear.


The attempted refill was for a higher amount then the funds available in the postage account.


To resolve this error, either refill your franking machine for a lower amount or add funds to your postage account. For information on adding funds to a postage account, see:

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UPDATED: 14 June 2024