"Email already in use" error on the SendPro Mailstation

Problem

You see the error message “Email address already in use” when trying to set up your SendPro Mailstation.

Cause

The email address you are attempting to use is being used for an existing Pitney Bowes subscription.

This account may be for a PitneyShip Pro, SendPro Mailstation or Shipping subscription.

An email address can not be used for more than one subscription.

Resolution

Resolution 1- Contact the person within your organisation who placed the order and verify the email address supplied. This will be on the order documentation.

Resolution 2- Use an alternative email address that has not previously been used for a Pitney Bowes subscription.

Resolution 3- Raise a case through Your Account indicating you are seeing ‘Email address already in use’ message when trying to set up your SendPro Mailstation.

Related topics:

• Creating an online support case