We tell our kids popularity isn’t everything. But when you are trying to attract new customers…it’s not nothing. When we last asked cross-border consumers in international markets how they felt about US brands—back in December 2020—the answer was lukewarm at best, with about a third of consumers saying they had a positive opinion. So, we were heartened to find out US brands this year seem to have gotten some of their mojo back.
- Close to half of cross-border consumers in Australia, Canada, France, South Korea, and the UK have positive opinions towards brands/retailers based in the US.
- More than half (65%) of Chinese cross-border shoppers felt positive.
- German shoppers (40%) felt the most tepid about US brands.
- Consumers in Canada, Australia and the UK are buying products online from the US more frequently than other countries.
- In fact, about a quarter of cross-border consumers in Canada and China buy from the US at least once per month.
- France (8%) and South Korea (16%) had the lowest average frequency of US purchase.
- Less than one quarter of Canadian consumers say they never buy from US brands cross-border.
We asked consumers how much of their online purchases they spend cross-border with US brands and asked them to compare their behavior before and since the start of the COVID-19 pandemic—and predict how this would change after the pandemic is over.
- South Koreans (7%) and Canadians (6%) saw the biggest jump in share of online spending with US brands since the start of the pandemic.
- Meanwhile, China saw the biggest drop with 8pp lower spend than before the pandemic.
- Chinese consumers expect their share of spend with US brands across borders will rebound after the pandemic, by 6pp.
- Consumers in all other countries felt that cross-border spending with the US would stabilize at current elevated levels post-pandemic.
BOXpoll™ by Pitney Bowes, a weekly consumer survey on current events, culture,and ecommerce logistics. Conducted by Pitney Bowes with Morning Consult //2000+ consumers surveyed July - August 2021.© Copyright Pitney Bowes Inc.