Tag: digitally-native-brands

The shippers’ race to a great tracking experience

Our secret shopping data from 2,100 online retailers reveals shockingly low adoption of the tracking features most important to online shoppers, creating opportunity for retailers to set themselves apart with simple—and often free—upgrades.

10/26/23BOXpoll

Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.

09/19/23BOXpoll

Mirror, mirror, on the wall, who has the best order experience of them all?

Episode 15

01/20/23BOXcast

“Yes, I’m still in Canada”

Episode 13 - Cross-border insights from Canadian and US consumers

20m read11/01/22BOXcast

When the 360 review feels more like Mean Girls

We're pulling back the curtain on how well the departments inside ecommerce companies work together.

10/28/22BOXpoll

Santa’s hunting for discounts

It’s the most wonderful time of the year… for people who aren’t trying to forecast ecommerce peak demand amid inflationary pressures

10/28/22BOXpoll

Drumroll, please: The winners of the 2022 BOX awards

We recognize online retailers who demonstrate excellence in three pillars of the ecommerce order experience: Checkout, Tracking, and Unboxing.

5m read10/06/22BOXpoll

Revisiting the moonlighting MMA fighter

Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.

20m read09/01/22BOXcast

Hunting for gold: Retailers’ return tactic wish lists

While mid-market retailers are most focused on reducing return rates, enterprise brands are most concerned with lowering returns costs to improve their bottom lines.

5m read07/21/22BOXpoll