Tag: digitally-native-brands
Blog posts tagged with "digitally-native-brands"
The shippers’ race to a great tracking experience
Our secret shopping data from 2,100 online retailers reveals shockingly low adoption of the tracking features most important to online shoppers, creating opportunity for retailers to set themselves apart with simple—and often free—upgrades.
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers
When the 360 review feels more like Mean Girls
We're pulling back the curtain on how well the departments inside ecommerce companies work together.
Santa’s hunting for discounts
It’s the most wonderful time of the year… for people who aren’t trying to forecast ecommerce peak demand amid inflationary pressures
Drumroll, please: The winners of the 2022 BOX awards
We recognize online retailers who demonstrate excellence in three pillars of the ecommerce order experience: Checkout, Tracking, and Unboxing.
Revisiting the moonlighting MMA fighter
Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.
Hunting for gold: Retailers’ return tactic wish lists
While mid-market retailers are most focused on reducing return rates, enterprise brands are most concerned with lowering returns costs to improve their bottom lines.
Moonlighting MMA fighter
Episode 5 – Holiday Peak Recap
Vürtdaførk: IKEA, digital brands and the fate of the print catalog
Just as the furniture retailer goes all-in on digital, digital brands rediscover the catalog.
Ho, ho, hold on—where’s my package?
Consumers trust small & local businesses least to deliver on time this holiday season