Transferring funds from an older device to your SendPro C Lite, SendPro C, SendPro+ device

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Products affected: SendPro® C, SendPro®+ (2H00, 8H00)
If you are upgrading to SendPro C Lite, SendPro C, SendPro+ from an older device such as a mailstation Series or a DM 100 – 225, you must first withdraw your funds from the old device to your Pitney Bowes account and then add them to your SendPro C Lite, SendPro C, SendPro+.

This applies only to postage funds for Envelope Printing on the SendPro C Lite, SendPro C, SendPro+ device.

This method does not apply to Trackable Labels. If your new SendPro C Lite, SendPro C, SendPro+ device includes the Trackable Labels application, you must set up and fund your account during the installation process. The Trackable Labels funds use a separate account.

First, follow the procedure to withdraw the funds from your old device. Refer to the following: Once you have withdrawn your funds from the old device, you need to add those funds to the new SendPro C Lite, SendPro C, SendPro+ when you install the new device.
After you install the SendPro C Lite, SendPro C, SendPro+, you can add more postage to the Envelope Printing account.
  1. Tap Envelope Printing on the Home screen.
  2. Tap Postage Balance.
  3. Tap Refill Postage.
  4. Enter your postage refill amount.
  5. Tap Refill Mail Postage.
  6. Tap View Receipt if you want to view or print a receipt.
  7. Tap Done.
Your updated postage balance appears on the Envelope Printing screen.

If you need further assistance, please use the Contact Us options below.

UPDATED: February 17, 2021