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Clearing "Ink Out" or "Ink tank not installed" message on the SendPro C Lite, SendPro C, SendPro+

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Products affected: SendPro® C /SendPro®+ (2H00, 8H00)

Issue

Your device displays the "Ink Out" or "Ink tank not installed" message.

Cause

  • The ink cartridge is empty.
  • Damaged ink cartridge connector pins.
  • Dirt on the printhead or the printhead is faulty.

Resolution

Solution 1 - Device is out of ink
  1. Install a new ink cartridge.
Solution 2 - You have installed a new ink cartridge and are still getting Ink out message
  1. Print a test pattern.
  2. If the lines are unbroken and match the "Good" test pattern, tap the Home icon to return to the Home screen.
  3. Tap Envelope Printing and if you are still getting the Ink Out error message, proceed to step 4.
  4. Remove the ink cartridge.
  5. Examine the 7 gold pins where the ink cartridge engages:
    ink-cartridge-pins
  6. If the pins look ok, proceed to step 7. If any pins look bent or broken, please use the Contact Us options below for further assistance.
  7. Remove and clean the printhead.
  8. After you have re-inserted your printhead and ink cartridge, reboot your device:
    1. Unplug the power cable. The screen should turn off after 10 seconds.
    2. Wait 2 minutes.
    3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
    4. Quickly tap and release the power button to turn the meter back on.
If you need further assistance, please use the Contact Us options below.

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UPDATED: February 18, 2021

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