Unused Postage Refunds when Returning or Replacing Equipment

Instructions on how postage is returned when a meter is canceled, upgraded or replaced.
To comply with USPS® regulations and to maintain your security, meters must be deactivated before they are returned to Pitney Bowes. Deactivation involves transferring all postage funds from the meter back to its original funding source (s).

Depending on the method of payment you used to fund postage, your account may be credited or you may be eligible for a refund when you return equipment to Pitney Bowes. 
Unused postage will be credited to the original funding source (i.e Purchase Power or Credit Card) within 48 hours of the funds being withdrawn from the machine.
  • Note: If the original Credit Card is no longer active, the funds will be returned to your PB postage account. 
 Verify unused postage was returned to the account 
  1. Sign in to the Pitney Bowes Your Account online portal. 
  2. From the Billing dropdown menu in the top navigation bar select View and Pay Bills
  3. Select Account Activity from the left navigation bar.
  4. Unused postage credit will show in the Activity type
    • ❗ IMPORTANT: Credits for unused postage returned to an account with a balance due will be applied to the outstanding balance. 
 Request a refund 
Initiate a refund request for unused postage credit by completing a Refund Request Form. Refunds can take up to 15 working days to be processed.
💡Tip: If there are multiple meters on the account, transferred postage can be used to fund other meters.

UPDATED: April 06, 2023