Frequently Asked Questions (FAQ) about using PitneyShip

• Top questions
• PitneyShip & DeviceHub
• Setup
• Postage
• Sending mail
• Sending packages
• Troubleshooting

Top questions

• How do I request a USPS shipping label refund?
• How do I request a USPS stamp refund?
• Which printers and scales are compatible with PitneyShip?
• What are the Networking Requirements for DeviceHub?
• What are the Networking Requirements for PitneyShip, PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module?

PitneyShip & DeviceHub

• What is DeviceHub?
  DeviceHub is a program that connects your printers and scales to PitneyShip. DeviceHub is required for printing stamp rolls and envelopes in PitneyShip.
• How do I get DeviceHub?
• How do I print from PitneyShip?

Setup

• How do I sign up for PitneyShip?
• How do I set up a UPS account?
• How do I set up a FedEx account?
• How do set a default sender address?
• How do I install the PitneyShip mobile app?
• I have a list of addresses. How can I get them into PitneyShip?

Postage

• How do I add postage?
• How do I change how I pay for postage?

Sending mail

• How do I print stamps on a stamp sheet?
• How do I print stamps on a stamp roll?
• How do I print postage on an envelope?
• How do I reprint a stamp?
• How do I send something that weighs more than 13 oz.?
  The maximum weight for a stamp is 13 ounces. To send something that weighs more than that, create a shipping label.

Sending packages

• How do I send a domestic package?
• How do I send an international package?
• How do I find information about a package I sent?
• How do I reprint a shipping label?
• Can I print a label without a date?
  USPS return labels are always dated. FedEx and UPS labels are not dated and do not expire.

Troubleshooting

• I see the message "Oops! Something went wrong". What should I do?
• My printer isn't listed in PitneyShip. What should I do?
• My stamp sheets aren't lined up right. How can I fix it?
• I see the message "DEVICE HUB Connection error". What should I do?

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