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Returning Your Meter

Instructions to return your meter when you are replacing or canceling your equipment, including information on how to apply for a refund of any unused postage.

Select an option to help you with your return:

A. Replacing your meter (Trade-on or service replacement)

B. Canceling your meter

 

 

A. Replacing your meter (trade-on or service replacement)

 
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contact PB

  

        deliver meter kit  

  


deactivate package

  
return meter back
You are in contact with Pitney Bowes to upgrade or replace your original meter. 
   You receive your new/replacement meter with the return kit and instructions.
   Follow instructions in the kit to withdraw any remaining funds, then package original meter and scale in new meter box.   Apply return label to box and hand-over to UPS. Original meter is received by Pitney Bowes. Replacement is complete.

 

Get replacement and return instructions>

 

 

 

 

B. Canceling and returning your meter

 

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termination letter

 

deliver meter kit  

deactivate package

  

return meter back  
You are notified your lease/rental agreement was terminated, and contact Pitney Bowes to arrange a return. You receive a return kit with instructions and label to send the meter back to Pitney Bowes.  
 Follow instructions in the kit to withdraw remaining funds, then package meter and scale in the return box.   Apply return label to box and hand-over to UPS. Original meter is received by Pitney Bowes. Cancellation is complete.

 

Get cancellation and return instructions>