DM100/DM125i/DM175i (P725) Franking Machine Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Network & Connectivity
Learn how to resolve connection issues with PC Meter Connect .
Problems with the settings, the physical connections, or a firewall may cause the No Dial Tone message to appear.
Restart your franking machine, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wireless connection issues.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wired connection.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wireless connection.
Check to ensure that you have the latest version of PC Meter Connect.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Use PC Meter Connect software to turn your computer into a connection device that connects your franking machine to the Pitney Bowes Data Centre. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your franking machine to the Pitney Bowes Data Centre and get postage funds and rate updates.
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Features & Settings
Download and select your envelope message onto your franking machine to print your customised logo.
Create a normal preset to save the default settings on your franking machine.
Upload your envelope message via Your Account to download it onto your franking machine.
Printing
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Mailing & Shipping
To print postage onto your mail piece, you must transfer postage funds from your Pitney Bowes account to your meter. The meter deducts the amount of your postage from the available funds on your meter. When your meter funds are low, you must add or refill more postage from your Pitney Bowes account.
Network & Connectivity
Learn how to resolve connection issues with PC Meter Connect .
Problems with the settings, the physical connections, or a firewall may cause the No Dial Tone message to appear.
Restart your franking machine, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wireless connection issues.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wired connection.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wireless connection.
Check to ensure that you have the latest version of PC Meter Connect.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Use PC Meter Connect software to turn your computer into a connection device that connects your franking machine to the Pitney Bowes Data Centre. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your franking machine to the Pitney Bowes Data Centre and get postage funds and rate updates.
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Printing
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Errors & Troubleshooting
Reset the waste tank counter to clear the message Waste Tank Nearly Full or Waste Tank Full.
Refilling Postage
To print postage onto your mail piece, you must transfer postage funds from your Pitney Bowes account to your meter. The meter deducts the amount of your postage from the available funds on your meter. When your meter funds are low, you must add or refill more postage from your Pitney Bowes account.
Request a refund for damaged or incorrectly printed mail by contacting An Post.
Use your franking machine to check your available postage balance in your PrePay or Pay As You Go account.
Refill your franking machine for a smaller amount or check your postage balance to resolve Balance Too Low or Insufficient Funds.
Contact our Account Support team to resolve error 7 or error 11.
Rate Change
An Post periodically changes the postal rates. If new rates are available, you can download them onto your franking machine from Pitney Bowes.