Find out more about how to make a complaint

We strive to provide our clients with a great experience when interacting with Pitney Bowes, but if you are unhappy with the service received or with any of our products, we want to hear about it.

Please complete an online form giving as much information as possible.  The complaint will be logged, and you will be provided with a unique reference number.

 

United Kingdom & Ireland - Complaint Form

United States - Customer Advocate Form

Global eCommerce Shipping – eBay, Amazon and Paypal

 

What happens next?

One of our dedicated team members will be in touch within 48 hours. They will investigate the situation and liaise with the relevant areas of the business.  They will then provide a detailed response including any actions required to resolve the complaint.

We aim to resolve all complaints within 5 working days. In exceptional situations where we are unable to resolve within that timeframe, we will regularly update you throughout the process until resolution.

UPDATED: 19 October 2021