Installing the SendPro Mailstation

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Products affected: SendPro® Mailstation

If you are installing a SendPro Mailstation for the first time, you can watch the video or follow the step-by-step instructions.

  1. Before you begin
  2. Open the box
  3. Unpack the device
  4. Connect the device to a power source and continue installation steps
  5. Install the ink cartridge
  6. Install the scale
  7. Enter ZIP Code and security PIN
  8. Add postage

Before you begin

Before you begin installing your new SendPro Mailstation, you need to decide how you are going to pay for postage and what type of connection (wired or wireless) you wish to use. In addition, you need to gather account and password information.

Set Up your Postage Payment Method

Pitney Bowes offers different options to pay for postage for mailing. You must set up how you are going to pay for postage before you can use your SendPro Mailstation. Visit for more information. The procedure here assumes you have set up your payment method already.

Choose how you will connect to Pitney Bowes

Wired connectionWired

Software installation takes about 10 minutes if you use wired connection.

Wireless connectionWireless

Software installation takes about 15 minutes if you use a wireless connection. You will need access to a wireless network.

Get account, password information, and ZIP Code

If you are using a wireless connection, you need to know the name of your router and the password for the router.

You need the email address and password that you use to sign into Your Account on Pitney Bowes. During the installation you also have the option of creating a new email address and account instead of using an existing one.

You need the ZIP Code for the location where you are installing the device.

Open the box

Here's a diagram and explanation of the items you should find in your box. If anything is missing, please contact Pitney Bowes.

SendPro mailstation,  power cord, and LAN cable

Ink cartridge, tape sheets, scale, scale stand

Unpack the device

Remove tape, open door, remove protector, close door

Remove all tape. Open and remove the orange protector and then close the cover.

Warning: Do not connect install the ink cartridge prompted on the display.

Plug in the device and continue the installation

  1. Connect the device to a wall outlet. Press the power button.

    Plug in device, press power
  2. Wait for system startup... Then tap Get Started on the touchscreen and continue installation steps.
    Get started display
  3. During this part of the installation, you will be prompted for the following information.
    • The Network type, Wired or Wireless
      • If you are using Wireless, you will be prompted for the name of your router and the password.
      • If you select Wired, you will be prompted to plug the Ethernet cable into the Ethernet port on the back of the device. DHCP is the most common Connection Type.
    • The email address and the password you use for your account.

Once the device connects to, you are ready to install the ink cartridge and the scale. The instructions to install both appear on the display and guide you through the steps. The steps are repeated here for your convenience.

Install the ink cartridge

  1. Remove the ink cartridge from its container. Remove the orange sticker from the bottom of the ink cartridge.
    Remove orange sticker
  2. Open the ink door.
    Open ink door
  3. Slide the cartridge in at an upward angle, then firmly press it up until it clicks into place.
    Slide cartridge in slot

  4. After you click the ink cartridge into place, close the ink door.
    Close door

    Respond to the prompts on the display to complete the ink cartridge installation.

Install the scale

Open the door on the right side of the device to access the USB port. Connect the USB cable to the device.

Open right side scale door

Option 1 - install the scale behind the device.

Install scale behind the device

  1. Slide the scale under the left back side of the device. 
  2. Make sure the scale stand slides along to the left side of the bottom of the device.
    Slide scale onto pegs
  3. Slide the scale into the pegs on the scale stand.

Option 2 - install the scale on either side of the device.

Install scale on the side of the device

  1. Respond to the prompts on the display to complete the scale installation.

Enter ZIP Code and security PIN

  1. Enter the ZIP Code for your location.
  2. If you went to create a PIN for your device, enter a 4-digit number when prompted.

Add postage

If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: April 27, 2021