End of Lease Information Center

Follow these steps to view your contract end date:

1. Sign In to the Pitney Bowes Your Account online portal.
2. Expand the Your Account dropdown from the navigation bar and select Contract Details. Tip: If contracts are held for equipment in multiple states, select the desired state by using the filter menu. 
3. Select the Contract Details button for the desired contract.
4. Navigate between the 3 tabs Product & Account Info, Contract Dates and Equipment & Software to see all information related to the contract.

1. Sign In to the Pitney Bowes Your Account online portal. 
2. Expand the Support & Cases dropdown from the navigation bar and select Create a New Case.
3. Select Account Support >>Contract Details
4. Select the type of contract Lease or Rental
5. Select the contract number to view the contract details online. or scroll down and select the No, I'd like to create a case if you need a copy of the actual contract/agreement.
6. From the Account Number list select the account the contract is associated with.
7. Include the Contract Number in the details section of the case.
8. Select Submit; a confirmation page with your case reference number will be displayed.
   

When you upgrade to new equipment, we will reimburse the price paid for any unused or unopened supplies returned in resalable condition within six months of the purchase date.

After setting up your new device, you’ll receive a shipping label, box, and instructions on how to pack and return your old equipment.

You will get your new equipment in the mail and receive a phone call from Pitney Bowes to schedule your installation appointment. The technician will set up your new device and walk you through the features. Please use the return kit to return your original meter, as the technician will not be able to return it.

If you have questions about your installation, please call 844-256-6444 (Mon-Fri, 8am-8pm ET) or visit our support center here.

Yes, you can easily transfer any unused funds to your new device. You can find detailed instructions on how to transfer your postage here.
 

1. Sign in to the Pitney Bowes Your Account Online Portal.

2. Select Account Support > Request Termination of Contract and then your contract type. 

3. Complete the form and select Submit.

4. Once the request to cancel the contract has been submitted, a representative will be assigned to your case and will assist with completing your request. Instructions will be provided on how to decommission your meter and return it to Pitney Bowes.

Note: Use the chat icon below to connect with a representative if you need further assistance when submitting a cancellation request.

All Pitney Bowes Certified Pre-Owned SendPro® postage devices complete a rigorous quality and compliance process, including full functional testing and inspection, ensuring all devices meet Pitney Bowes’ standards of excellence. They come with the same features, functionality, and accessories as brand-new SendPro devices. You’ll also get the same service level agreement, warranty, and protections as a brand-new device, with the option to extend your coverage further. All devices are ENERGY STAR Certified and eco-friendly, using parts that have been thoroughly inspected.