End of Lease Information Center
Frequently Asked Questions
Follow these steps to view your contract end date:
- Sign in to Your Account online.
- On the Home page, scroll down to the Your Products section and select a product.
- Select the plus sign to expand your view of information about this product.
- Select System Overview.
- View your contract end date.
- Sign in to Your Account.
- Select the profile menu icon in the upper-right corner of the page, then select Contract Details.
- On the Contract Details summary page, select the Eye icon on the far right to display the Contract details for the product.
(Note: Your Account profiles with more than six accounts will need to set filters before the list of products will display.)
- An overlay page will open to the Product & Contract Details tab.
- Select the Equipment & Software tab to view additional equipment and features included in the contract.
When you upgrade to new equipment, we will reimburse the price paid for any unused or unopened supplies returned in resalable condition within six months of the purchase date.
After setting up your new device, you’ll receive a shipping label, box, and instructions on how to pack and return your old equipment.
You will get your new equipment in the mail and receive a phone call from Pitney Bowes to schedule your installation appointment. The technician will set up your new device and walk you through the features. Please use the return kit to return your original meter, as the technician will not be able to return it.
If you have questions about your installation, please call 844-256-6444 (Mon-Fri, 8am-8pm ET) or visit our support center here.
The USPS stated in its final rule that all non-IMI compliant meters will become decertified on June 30, 2024, and must be withdrawn from service by December 31, 2024.* In addition, all providers must stop manufacturing and leasing non-IMI compliant meters for lease lengths extending beyond December 31, 2024.
As the original inventors of the postage meter, we have a more than 100-year relationship with the USPS and we help our clients stay ahead of the curve in the fast-changing world of commerce.
*The USPS has approved extensions that postpone the withdrawal from service dates for: 1) the DM Infinity™ until June 30, 2026, and 2) the SendPro® P-Series/Connect+ mailing systems until December 31, 2027.
Postage and transaction data that USPS gets from IBI is limited, and it inhibits them from fully automating some back-office operations (such as refunds and proper postage payment validation). The IMI standard will provide much more detailed real-time transaction data, enabling the USPS to automate operations, employ better security standards, and ensure correct postage is used.
Log in to Your Account to view if your meter is IBI or IMI technology. If you have more than one meter, click on each meter, and the IBI or IMI designation will appear to the right of the product code.
If you’re within 90 days of your lease term and don’t wish to renew your contract, you can end your lease by providing Pitney Bowes with 30 days' notice. Call us at 1-844-256-6444 and just say "Cancel" to bypass the options. Have your 10-digit Account number, located at the top of your invoice, available when you call.