mailstation2™ Meter Support
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Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Top Articles
When you see the "Low Battery" or "Battery Urgent" message on the mailstation or mailstation2, you must first clear the message so that you can run mail and then create a case to replace your meter. It is not possible to replace the battery.
Learn how to resolve connection-related errors and messages on the mailstation and mailstation2.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues on a mailstation or mailstation2.
Find answers to the most common questions we get asked about the mailstation and mailstation2. Select a question to see the answer.
To get the latest USPS rates, perform a rate update on the mailstation or mailstation2 to ensure that you print accurate postage.
Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Installation, Setting Up & Drivers
Learn how to resolve an install loop on the mailstation or mailstation2.
Learn how to install your mailstation and mailstation2.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Learn how to set up and connect a mailstation or mailstation2 with a Communication Device on a wireless (WiFi) network.
Learn how to install a wired network connection on the mailstation and mailstation2 with a Communication Device.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Use a Communication Device to connect your mailstation or mailstation2 meter to the Pitney Bowes Data Center through your internet connection. Communication Devices were shipped with meters until July 18, 2016.
Network & Connectivity
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
The "Meter Not Detected" message occurs when the PC Meter Connect software and your computer do not communicate on the mailstation, mailstation2, DM100i, DM125, DM200L and DM225. DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
Learn how to resolve PC Meter Connect connection issues.
Learn how to troubleshoot issues with your Communication Device on mailstation and mailstation2.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Use a Communication Device with a wired connection to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a Communication Device on the mailstation series.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to set up and connect a mailstation or mailstation2 with a Communication Device on a wireless (WiFi) network.
Learn how to install a wired network connection on the mailstation and mailstation2 with a Communication Device.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Dial-up connections are no longer available as of October 1, 2022.
Dial-up connections are no longer available as of October 1, 2022.
Dial-up connections are no longer available as of October 1, 2022.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Answer a few questions to be guided to the correct solution for your specific device's connection problem.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Use a Communication Device to connect your mailstation or mailstation2 meter to the Pitney Bowes Data Center through your internet connection. Communication Devices were shipped with meters until July 18, 2016.
Features & Settings
Learn how to view a preset on the mailstation or mailstation2.
Learn how to put the mailstation or mailstation2 into sleep mode.
Learn how to advance the date on the mailstation and mailstation2.
Learn how to enter the postage amount manually on the mailstation or mailstation2.
Learn how to create a preset on the mailstation or mailstation2.
Learn how to add or remove envelope ads or postal inscriptions on the mailstation or mailstation2.
Learn how to set the high value warning threshold on the mailstation and mailstation2.
Learn how to set your lock code on the mailstation or mailstation2.
Learn how to turn the preset feature on and off on the mailstation and mailstation2.
Learn how to update the ZIP Code on the mailstation or mailstation2.
Learn how to set the low funds warning on the mailstation or mailstation2.
Certain classes of mail require date printing to be turned off. For most classes of mail you must print the date with your meter stamp. Learn how to turn date printing on or off on the mailstation or mailstation2.
Learn how to disable the lock code on your mailstation or mailstation2.
Follow these precautions to safely move your mailstation™ or mailstation2™, whether it's across the room or to a new facility.
If your meter is connected with a SmartLink™ device or has built-in connectivity, you can receive automated emails when its ink level is low, its funds are low, or it experiences an error .
Learn how to set up and connect a mailstation or mailstation2 with a Communication Device on a wireless (WiFi) network.
Learn how to install a wired network connection on the mailstation and mailstation2 with a Communication Device.
Dial-up connections are no longer available as of October 1, 2022.
Learn how to order and create a custom logo (ad), envelope message, or graphic on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to access the SDS pages online.
Find answers to the most common questions we get asked about the mailstation and mailstation2. Select a question to see the answer.
Learn how to check to ensure that you have the latest version of PC Meter Connect.
Look on your mailing system to find the serial number and Product Code Number (PCN).
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Printing
If you get a bad test print pattern, clean your print nozzles to try to correct the problem.
Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.
When your meter says "Low Ink" and the amber LED is lit, your ink cartridge must be replaced soon, or you will be unable to process mail. If your meter says "Ink Out" and the amber LED blinks once, your ink cartridge must be replaced before you can process any more mail.
Create a case when you see a "Waste Tank Full" or "Waste Tank Near Full" message on the mailstation or mailstation2.
Learn how to use the AutoInk program to save money on your ink purchases.
Receiving
Learn how to print the date and time without printing postage on the mailstation and mailstation2.
Mailing & Shipping
Learn how to enter a manual weight on the mailstation or mailstation2.
Learn how to send Priority Mail International on the mailstation or mailstation2.
Learn how to mail an international letter on the mailstation or mailstation2.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
Learn how to get a Certificate of Mailing from the USPS.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the mailstation and mailstation2.
Network & Connectivity
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
The "Meter Not Detected" message occurs when the PC Meter Connect software and your computer do not communicate on the mailstation, mailstation2, DM100i, DM125, DM200L and DM225. DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
Learn how to resolve PC Meter Connect connection issues.
Learn how to troubleshoot issues with your Communication Device on mailstation and mailstation2.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Use a Communication Device with a wired connection to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a Communication Device on the mailstation series.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to set up and connect a mailstation or mailstation2 with a Communication Device on a wireless (WiFi) network.
Learn how to install a wired network connection on the mailstation and mailstation2 with a Communication Device.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Dial-up connections are no longer available as of October 1, 2022.
Dial-up connections are no longer available as of October 1, 2022.
Dial-up connections are no longer available as of October 1, 2022.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Answer a few questions to be guided to the correct solution for your specific device's connection problem.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Use a Communication Device to connect your mailstation or mailstation2 meter to the Pitney Bowes Data Center through your internet connection. Communication Devices were shipped with meters until July 18, 2016.
Printing
Learn how to print a funds report on the mailstation and mailstation2.
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
If you get a bad test print pattern, clean your print nozzles to try to correct the problem.
Learn how to run a print test pattern on the mailstation and mailstation2.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the mailstation or mailstation2.
Clear obstructions and clean the envelope sensor to resolve a jammed printhead on the mailstation or mailstation2.
Learn how to resolve error code P2B4A or P2B4C on the mailstation and mailstation2.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues on a mailstation or mailstation2.
Learn how to print the date and time without printing postage on the mailstation and mailstation2.
Learn how to print accounting reports on the mailstation and mailstation2.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.
When your meter says "Low Ink" and the amber LED is lit, your ink cartridge must be replaced soon, or you will be unable to process mail. If your meter says "Ink Out" and the amber LED blinks once, your ink cartridge must be replaced before you can process any more mail.
Create a case when you see a "Waste Tank Full" or "Waste Tank Near Full" message on the mailstation or mailstation2.
Learn how to use the AutoInk program to save money on your ink purchases.
Errors & Troubleshooting
Learn how to run a print test pattern on the mailstation and mailstation2.
Learn how to resolve the "Gateway Address Not Set" message when using a Communication Device on your mailstation or mailstation2.
When your meter says "Low Ink" and the amber LED is lit, your ink cartridge must be replaced soon, or you will be unable to process mail. If your meter says "Ink Out" and the amber LED blinks once, your ink cartridge must be replaced before you can process any more mail.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Learn how to resolve when a mailstation or mailstation2 is stuck on "initializing" and does not display your home screen.
Restart the meter to resolve error 110C on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the DM100i, DM125, DM200L, DM225, DM300c, DM400c, DM450, DM475, mailstation, mailstation2, SendPro 300, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
The "Meter Not Detected" message occurs when the PC Meter Connect software and your computer do not communicate on the mailstation, mailstation2, DM100i, DM125, DM200L and DM225. DM300C, DM400C and DM475.
Create a case when you see a "Waste Tank Full" or "Waste Tank Near Full" message on the mailstation or mailstation2.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
When you see an "Inspection Due" or "Inspection Required" message on the mailstation or mailstation2, you must clear the message so that you can run mail.
Check the software on an attached computer or restart your meter to resolve the "Meter is Being Controlled Remotely" message.
When you see the "Low Battery" or "Battery Urgent" message on the mailstation or mailstation2, you must first clear the message so that you can run mail and then create a case to replace your meter. It is not possible to replace the battery.
Learn how to resolve error code 0112 or E0112 on the mailstation and mailstation2.
Learn how to resolve a "Manufacturing Mode" message on a mailstation or mailstation2.
Resolve error code 2544 or E2544 on the mailstation or mailstation2.
Restart your meter to resolve the error message "Flash Needs init Version" on the mailstation or mailstation2.
Learn how to resolve a low sector message on the mailstation or mailstation2.
Learn how to resolve blink error codes and LED patterns on the Communication Device with the mailstation and mailstation2.
Learn how to resolve connection-related errors and messages on the mailstation and mailstation2.
Learn how to resolve an install loop on the mailstation or mailstation2.
Learn how to resolve PC Meter Connect connection issues.
Your meter may have lost power, or be in sleep mode, or your display settings may not be optimized correctly. Learn how to resolve no power, no display, or a blank screen on the mailstation and mailstation2.
Learn how to troubleshoot issues with your Communication Device on mailstation and mailstation2.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Clear obstructions and clean the envelope sensor to resolve a jammed printhead on the mailstation or mailstation2.
Learn how to resolve a jammed print head on the mailstation and mailstation2.
Maintenance
If you get a bad test print pattern, clean your print nozzles to try to correct the problem.
Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.
Clean the printhead to improve your print quality on the mailstation or mailstation2.
If you are experiencing poor print quality and you have already replaced your ink cartridge and cleaned your print nozzles, replace the print head.
Refilling Postage
Learn where to print additional postage on your mail piece on the mailstation™, mailstation2™, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connnect+ 2000, and Connect+ 3000.
How to remove funds from a mailstation or mailstation2 and return funds to your original postage account or funding source.
You can check your postage account balance either on the meter or by using the PC Meter Connect software.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the mailstation or mailstation2.
Learn to resolve the message "Not enough funds" on the mailstation or mailstation2.
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the DM100i, DM125, DM200L, DM225, DM300c, DM400c, DM450, DM475, mailstation, mailstation2, SendPro 300, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Learn how to resolve "Low Funds: Refill Postage?" message on the mailstation and mailstation2.
Use the Contact Us options to resolve error code 11 or 16 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, DM Infinity and SendPro 300.
Learn how to resolve error code R0052 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
Learn how to resolve error code R000B on the mailstation and mailstation2.
Add or refill postage for your meter balance as soon as you receive a message that your funds are getting low.
Rate Change
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to create a preset on the mailstation or mailstation2.
To get the latest USPS rates, perform a rate update on the mailstation or mailstation2 to ensure that you print accurate postage.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the mailstation and mailstation2.
Reporting, History & Accounting
Learn how to print a funds report on the mailstation and mailstation2.
Learn how to clear accounts on the mailstation and mailstation2.
Learn how to perform end of year procedures with Standard Accounting on the mailstation and mailstation2.
Select an account to track your postage costs by category. Accounting is an optional feature on the mailstation and mailstation2.
Learn how to turn the accounting feature on or off on the mailstation or mailstation2
Learn how to edit an account on the mailstation and mailstation2.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the mailstation or mailstation2.
Learn how to create an account on the mailstation or mailstation2.
Learn how to print accounting reports on the mailstation and mailstation2.
You can delete an account when necessary (for example, at the end of a fiscal year).
Product Orders & Returns
How to remove funds from a mailstation or mailstation2 and return funds to your original postage account or funding source.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview