mailstation2™ Meter Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Top Articles
When you see the "Low Battery" or "Battery Urgent" message on the mailstation or mailstation2, you must first clear the message so that you can run mail and then create a case to replace your meter. It is not possible to replace the battery.
Learn how to resolve connection-related errors and messages on the mailstation and mailstation2.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues on a mailstation or mailstation2.
To get the latest USPS rates, perform a rate update on the mailstation or mailstation2 to ensure that you print accurate postage.
Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Installation, Setting Up & Drivers
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Learn how to install your mailstation and mailstation2.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Use a Communication Device to connect your mailstation or mailstation2 meter to the Pitney Bowes Data Center through your internet connection. Communication Devices were shipped with meters until July 18, 2016.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Network & Connectivity
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Learn how to troubleshoot issues with your Communication Device on mailstation and mailstation2.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Use a Communication Device to connect your mailstation or mailstation2 meter to the Pitney Bowes Data Center through your internet connection. Communication Devices were shipped with meters until July 18, 2016.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Features & Settings
If your meter is connected with a SmartLink™ device or has built-in connectivity, you can receive automated emails when its ink level is low, its funds are low, or it experiences an error .
Learn how to enter the postage amount manually on the mailstation or mailstation2.
Learn how to create a preset on the mailstation or mailstation2.
Learn how to set your lock code on the mailstation or mailstation2.
Look on your mailing system to find the serial number and Product Code Number (PCN).
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Printing
Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.
Learn how to resolve an ink leak on a Pitney Bowes postage meter.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues on a mailstation or mailstation2.
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to print accounting reports on the mailstation and mailstation2.
Learn how to print a funds report on the mailstation and mailstation2.
Mailing & Shipping
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the on the mailstation series
Learn how to mail an international letter on the mailstation or mailstation2.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the mailstation and mailstation2.
Network & Connectivity
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Learn how to troubleshoot issues with your Communication Device on mailstation and mailstation2.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Use a Communication Device to connect your mailstation or mailstation2 meter to the Pitney Bowes Data Center through your internet connection. Communication Devices were shipped with meters until July 18, 2016.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Printing
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues on a mailstation or mailstation2.
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to print accounting reports on the mailstation and mailstation2.
Learn how to print a funds report on the mailstation and mailstation2.
Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.
Learn how to resolve an ink leak on a Pitney Bowes postage meter.
Errors & Troubleshooting
When you see the "Low Battery" or "Battery Urgent" message on the mailstation or mailstation2, you must first clear the message so that you can run mail and then create a case to replace your meter. It is not possible to replace the battery.
Learn how to resolve connection-related errors and messages on the mailstation and mailstation2.
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Your meter may have lost power, or be in sleep mode, or your display settings may not be optimized correctly. Learn how to resolve no power, no display, or a blank screen on the mailstation and mailstation2.
When you see an "Inspection Due" or "Inspection Required" message on the mailstation or mailstation2, you must clear the message so that you can run mail.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to resolve an ink leak on a Pitney Bowes postage meter.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Maintenance
Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.
Refilling Postage
Use the Contact Us options to resolve error code 11 or 16 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and DM Infinity.
Learn how to update the postage by phone account on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Add or refill postage for your meter balance as soon as you receive a message that your funds are getting low.
How to remove funds from a mailstation or mailstation2 and return funds to your original postage account or funding source.
Learn how to resolve an overfilled mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, or SendPro P3000.
Learn more about paying for your mailstation series meter postage with a credit card.
Rate Change
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the on the mailstation series
To get the latest USPS rates, perform a rate update on the mailstation or mailstation2 to ensure that you print accurate postage.
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to create a preset on the mailstation or mailstation2.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the mailstation and mailstation2.
Reporting, History & Accounting
Learn how to print accounting reports on the mailstation and mailstation2.
Learn how to print a funds report on the mailstation and mailstation2.
Product Orders & Returns
How to remove funds from a mailstation or mailstation2 and return funds to your original postage account or funding source.
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview