mailstation2™ Meter Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Product Orders & Returns
Top Articles
Learn how to resolve connection-related errors and messages on the mailstation and mailstation2.
Poor print quality or no printing issues can occur due to several factors, including lack of use, overuse, or ink issues on a mailstation or mailstation2.
To get the latest USPS rates, perform a rate update on the mailstation or mailstation2 to ensure that you print accurate postage.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Installation, Setting Up & Drivers
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Network & Connectivity
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Features & Settings
Look on your mailing system to find the serial number and Product Code Number (PCN).
Network & Connectivity
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Errors & Troubleshooting
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Refilling Postage
Please chat with us to resolve error code 11 or 16 on the DM Infinity.
How to remove funds from a mailstation or mailstation2 and return funds to your original postage account or funding source.
Rate Change
To get the latest USPS rates, perform a rate update on the mailstation or mailstation2 to ensure that you print accurate postage.
Product Orders & Returns
How to remove funds from a mailstation or mailstation2 and return funds to your original postage account or funding source.
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview