PitneyTrack^® Asset Support

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

You can add up to 10 custom fields to several different screens in the system.

An admin can decide which fields appear, are hidden or are required to be completed when you receive, deliver or edit a package or pouch.

You can edit assets using the PitneyTrack mobile app to update their assignment or location.

As a mailroom administrator or locker operator, you can reserve a locker to exchange assets.

You can import a list of assets or asset activity in CSV or PDF format.

You will receive an email advising you there is a locker available to pickup or return an asset. The email contains a QR code or an asset ID which you use to access the locker.

As a mailroom administrator or locker operator, you can reserve a locker to deliver single or multiple assets to a recipient.

You will receive an email advising you there is a locker available to pickup or return an asset. The email contains a QR code which you use to access the locker.

If you want to return an asset you can create a return request and reserve a locker to store it in.

Use the delivery settings to choose how to handle packages during delivery, like needing signatures or ID scans.

If you do not know your password, you can reset it.

You can export your divisions and locations from PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics and the Locker Management Module in CSV format.

If you want to exchange an asset you can create a exchange request and reserve a locker to store it then collect it from.

You can print labels for assets. You can choose the label size and customize the information that is printed on the label, including barcodes.

Delivery locations help you track where a package is or is headed, such as a building, floor, or mail stop, and record package-related events tied to that location. You can also filter and view package data by location.

You can import your delivery locations (sites, buildings, floors, and mail stops) from a CSV file.

You can import the mapping for Single Sign-On (SSO) users into the system automatically on a fixed schedule from an SFTP server.

You can import locations into the system automatically on a fixed schedule from an SFTP server.

You can add, edit, delete, import, and export users of the system as needed.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it. Learn how to create and manage them.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

If you are going to use Single Sign-On (SSO), you need to configure your Identity Provider (IdP) according to our guidelines.

You can send customized notifications to inform users when certain events occur.

If you no longer need a division, you can delete it.

If you no longer need a location, you can delete it.

You can change the name of a division if needed.

You can change the name of a location if needed.

You can import locations into using a CSV template that you can download.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

If you use the employee ID field, you can choose to make it required when adding users to the system.

Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

You can change the system language between English and French.

Enterprise administrators can prevent users from managing shared contacts. If this setting is enabled, users will only be able to create, edit, and delete their own private contacts.

Administrators can create banner notifications that appear across the top of the screen to inform users of important information.

If needed, administrators can restrict the visibility of contacts to only certain user roles. This allows you to have different sets of contacts for different groups of users.

You need to sign in in order to use the system.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

Specifications for importing Location files in PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics, and the Locker Management Module.

Specifications for importing Single Sign-On (SSO) User Mapping files into PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics, and the Locker Management Module.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when used with PitneyTrack and the Locker Management Module.

You can add, edit, and delete contacts in your address book as needed.

You can add assets using the PitneyTrack mobile app to track their assignment, location, and movement.

You can add assets to track their assignment, location, and movement.

You can delete an asset from the system if it is no longer needed.

You can edit assets to update their assignment or location.

You can export a list of assets or asset activity in CSV or PDF format.

You can view the history of all of the assets in the system.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

If you received an email from Pitney Bowes with the subject "Action Needed: Your SSO Connection Will Expire Soon", the security certificate used for your Single Sign-On (SSO) connection is set to expire. Action is needed to update it.

If the authentication email is not received, the email may be in your Spam or Junk folder, or your network may be blocking these email communications.

If the recipient is not receiving tracking or delivery email notifications from the system, the feature may not be set up correctly, or the emails may be being blocked.

There are several things that may cause issues when signing in.

If the message Permissions Required appears, allow the permissions for PitneyTrack Asset, PitneyTrack Inbound, or PitneyTrack Enterprise to use the Camera, Location and Storage.

If the "Do not challenge me on this device again" option is not working or you get MFA prompts happening too often, you may need to adjust your browser settings.

If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.

The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.

The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.

The message "Alert Unable to Add User to Subscription as maximum users [1] already added" occurs because the subscription already has the maximum number of users.