BOX
Featured
Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
Latest from this Topic
How one law firm is transforming facilities operations with data
Learn how Facility Manager Ricky Samuels uses data visibility and Shipping 360® to transform facilities operations—from billing accuracy to hybrid-work support and workflow optimization.
Why shipping is now your most important customer touchpoint
Insights from Pitney Bowes, Accenture, and Shift4 on the new competitive edge in shipping
2025 Pitney Bowes Top Viewed Content
Celebrate Pitney Bowes' top content of 2025, from must-read blogs to insightful webinars, all helping you stay ahead in shipping efficiency and cost savings
Don’t Build a Fragile Operation: What True Continuity Looks Like
Learn why true business continuity isn’t about disasters;it’s about eliminating single points of failure and building flexible, resilient mailing and shipping operations.
USPS Ground Advantage: A Guide
Discover how USPS Ground Advantage offers affordable, reliable shipping for packages up to 70 lbs. Learn how Pitney Bowes can streamline your shipping process.
How to ship a package from home in five easy steps
Ship packages from home with or without a printer. Print labels, schedule pickups & save on USPS, UPS, FedEx rates with PitneyShip & PitneyShip Cube.
Peering into Santa’s shopping list
42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year.
The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
Let’s get digital (with returns)
Our first BOXpoll topic of the year came to us from one of our clients, an apparel brand whose target demographic is women age 45+.
Density, schmensity
Episode 14 – Barriers to multicarrier ahead of peak and 2023
Revisiting the moonlighting MMA fighter
Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers