Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.
America’s ecommerce exceptionalism?
Consumers are willing to pay similar shipping amounts from Canada and China, revealing a belief that it’s just as difficult to deliver items from Canada to the US as it is to deliver items from China.
Too many cooks in the kitchen?
42% of retailers give their logistics and operations leaders final authority on choosing a delivery carrier, while only 27% give operations teams the same authority for carrier rating and manifesting software.
Is normal really back?
While COVID is now at the bottom of shoppers’ reasons to buy from home, more than half (56%) said their motivations for buying online have changed since the peak periods of the pandemic.
What is green worth?
More than one-third of all consumers—and more than half of Gen Z—are willing to pay for retailers to take some sort of action to reduce their order’s carbon footprint. Gen Z is willing to pay more than double the average.
Leaky international checkouts
Between 71-82% of shoppers say they’ve abandoned orders from the U.S. because they did not want to risk paying import duties due to DDU shipping.
International carts gone MIA
Expectations around cross-border delivery aren’t changing—but more international shoppers think shipping is too slow.
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
Patience may not be dead... yet
Most consumers prioritize price over shipping speed and brand loyalty. But if delivery is too slow, retailers risk losing the purchase entirely.
Have normal, will travel
Nearly half of consumers are taking more than one trip this summer, driving spending habits in new directions.
Peak purchasing preview
We asked consumers when and how much they expect to spend this holiday. The answers weren’t what we were expecting.
Return of the Zoomies
In-school learning is set to return in full force. What does this mean for back-to-school sales?
Mid-term report cards
Halfway to peak 2021 and amid pandemic recovery, we asked consumers to grade their online order experiences by retail category.
Packaging in the age of YouTube
We return to one of our most popular topics—what consumers believe packaging is worth. Gen Zers (among others!) continue to surprise us.
Slow your roll
Fast delivery isn’t as fast as you might think — and might not be worth as much as it recently was.
Like having a limb ripped off
We asked consumers how they felt about various returns initiation processes. The responses were mostly metaphorical.
Checking the green box
Brands are weighing the business value of sustainable products and packaging. Here’s what consumers think.
Big in China
While apparel & accessories are popular everywhere, these categories do particularly well in specific cross-border markets.
More than Netflix & Stitch Fix
Subscription services—both digital and physical—have seen significant growth in the pandemic. <br>But does the adoption have staying power?
Here come the returns
This peak, home pickup is the #1 returns option for COVID-weary consumers, yet half don’t know which carriers offer it for free.
How many deliveries are too many?
More than half of consumers have become more aware of the growing mountain of boxes at their doors since the start of the pandemic. Few feel inclined to change it.
Reconsidering the need for speed
In the aftermath of pandemic-fueled shipping delays and in anticipation of ecommerce’s largest peak ever—we asked consumers, what does “fast” shipping mean anymore?
Consumers may be six feet apart, but 1 in 3 appear to be hovering over the ‘buy’ button
Value wins over values
US consumers prefer ecommerce brands who offer easy order experiences over those who focus on values & beliefs (if given the choice).