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Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
01/26/2024
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
3m read 01/25/2024
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
3m read 12/20/2023

Latest from this Topic

How a the SendPro® Mailstation Transformed Office Efficiency at Holiday Inn San Antonio
Holiday Inn San Antonio boosted efficiency by upgrading to the SendPro® Mailstation—saving time, cutting costs, and simplifying mail tasks with a sleek, digital solution that keeps them compliant.
4m read05/14/2025Office
What Are Customs, Duties, Taxes, and Tariffs?
Learn what customs, duties, taxes, and tariffs mean for your online store in 2025. Get tips to simplify cross-border shipping with Pitney Bowes APIs.
05/12/2025Ecommerce
Overcome these top 3 business challenges with shipping software
Your complete guide to navigating shipping and mailing
5m read05/10/2025Shipping
The Ultimate Guide to Ecommerce Shipping Software: Key Features, Benefits, and Solutions
Discover how ecommerce shipping software helps optimize fulfillment, reduce costs, improve customer experience, and streamline global shipping operations.
Choosing the right ecommerce software: Features, types, & benefits for online businesses
Learn how to choose the best ecommerce software for your business. Explore features, types, and benefits to streamline ecommerce operations and drive growth.
Understanding Shipping Surcharges: Types, Impact, and How to Manage Them for Ecommerce Success
Learn about shipping surcharges, their types, and how they impact ecommerce businesses. Find tips to manage and reduce these costs effectively.
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Peering into Santa’s shopping list
42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year.
The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
09/19/2023
Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
08/02/2023
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
09/19/2023
Let’s get digital (with returns)
Our first BOXpoll topic of the year came to us from one of our clients, an apparel brand whose target demographic is women age 45+.
01/12/2023
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Density, schmensity
Episode 14 – Barriers to multicarrier ahead of peak and 2023
11/07/2022
Revisiting the moonlighting MMA fighter
Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.
20m read 09/01/2022
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers
20m read 11/01/2022

Methodology

Pitney Bowes publishes findings every month based on the best and most interesting results from our weekly BOXpoll surveys.

Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The surveys are conducted online and the data are weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and religion.

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To reach a member of the Pitney Bowes Media team, please send an email to [email protected]

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